Kassidy Axtell
Oswego
Summary
Dynamic and detail-oriented professional with a proven track record at Oswego Health, excelling in customer service and data entry. Adept at enhancing patient experiences through empathetic communication and effective appointment scheduling. A dedicated team player committed to fostering positive relationships and achieving high levels of accuracy in all tasks.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
5
5
years of professional experience
Work History
Office Assistant
Shawn Malone Excavating Inc.
03.2025 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
Patient Access Representative
Oswego Health
08.2022 - 03.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Sales Associate
Salvation Army Thrift Store
08.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
GED -
G Ray Bodley
Fulton06-2016
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Prioritizing work
- Strong problem solver
- Appointment scheduling
- Supply restocking
- Medical terminology
- Patient charting
Timeline
Office Assistant
Shawn Malone Excavating Inc.
03.2025 - Current
Patient Access Representative
Oswego Health
08.2022 - 03.2025
Sales Associate
Salvation Army Thrift Store
08.2020 - 08.2022
GED -
G Ray Bodley
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