Summary
Overview
Work History
Education
Skills
Timeline
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Kassidy Blazier

Sanford,FL

Summary

I have been working in the medical industry for 4+ years of experience delivering patient care excellence. I have 2+ years working in the Oncology coordinating records, scheduling delivery of medication and working with insurance companies. Seeking to use proven patient care skills to provide a positive, supporting environment for patients, staff members at Assist Rx and the clients working with Assist Rx. Strong grasp of Sales Force (CRM) and program offerings. Effective communication and organizational skills have made me a valuable advocate for the patients, their families, and the clients that I have worked with throughout my career.

Overview

5
5
years of professional experience

Work History

Account Care Educator (ACE)

AssistRx
09.2023 - Current
  • Single point of contact for questions and inquiries from prescriber, patient, and field agent by territory
  • Identifies applicable programs and facilitates next steps
  • Holistically communicates statuses of all patient support activities
  • Liaison with other program specific Assist resources to secure outcomes for active patients
  • Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support
  • Ensures protection is insured
  • Performs other related duties as assigned by management.

Technical Coaching Lead Rep

Express-Scripts
05.2022 - 09.2023
  • Helped build out the process and procedures for technical coaching
  • Started off coaching Patient care advocates and New Hires
  • Subject matter expert for the new Technical Coach Lead
  • Helped build out the process for Real Time Chat/Real Time Chat Oncology
  • Currently helping build out the process and produces for the Resolution Team Lead’s Technical Coach Lead and Oncology Resolution Team Lead’s Technical Coach Lead
  • Supported the business by taking Resolution Team Lead’s / Resolution Team Lead’s Oncology calls inbound calls
  • Helped build out our systems training for new employees.

Resolution Team Lead

Express-Scripts
06.2020 - 05.2022
  • Worked with doing the report for the company
  • Trained and coached first line employees on proper procedures and regulations regarding company policies
  • Resolved patient disputes and complaints
  • Managed, retrieved, and updated patient’s files and manage new patient information
  • Improved operations by working with team members and patients to find workable solutions
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
  • Collaborated with others to discuss new opportunities
  • Provided excellent service and attention to patients via phone
  • Ownership of Escalations
  • Assist PCAs with Information questions
  • Provide coaching and development of PCAs through the direction of Supervisor.

Resolution Team Lead Apprentice

Express-Scripts
11.2019 - 06.2020
  • Worked with Supervisors and clients to resolve case work
  • Efficiently managed & investigated multiple accounts until resolution was reached
  • Communicated with members and internal clients via phone, email, and mail to find resolution
  • Reviewed patient insurance claims, paperwork, and medical bills for accuracy and completeness
  • Acted as the support person for patients that have any questions on insurance issues
  • Responded to patient requests for a review of their denied claim and acted quickly to get the problem resolved
  • Maintained contact with insurance companies to try and resolve billing issues as quickly as possible
  • Documented complaints by listening to patient and patient family; Directing to a pharmacist or their physician.

Patient Care Advocate

Express-Scripts
12.2018 - 11.2019
  • Reviewed patient insurance claims, paperwork, and medical bills for accuracy and completeness
  • Acted as the support person for patients that have any questions on insurance issues
  • Responded to patient requests for a review of their denied claim and acted quickly to get the problem resolved
  • Maintained contact with insurance companies to try and resolve billing issues as quickly as possible
  • Documented complaints by listening to patient and patient family; Directing to a pharmacist or their physician.

Education

Diploma -

Freedom High School
Orlando, FL
06.2014

Skills

  • Friendly demeanor

  • People-oriented

  • Peer Mentoring

  • Teaching strategies

  • De-Escalation Techniques

  • Relationship Building

  • Teamwork and Collaboration

  • Problem Resolution

  • Customer-oriented

  • Active listening skills

  • Upselling techniques

  • POS systems knowledge

  • Computer literate

  • Motivated team player

  • Goal-oriented

  • Excellent communication skills

  • Strong work ethic

  • Detail-oriented

  • Customer service-oriented

  • Basic administrative knowledge

Timeline

Account Care Educator (ACE)

AssistRx
09.2023 - Current

Technical Coaching Lead Rep

Express-Scripts
05.2022 - 09.2023

Resolution Team Lead

Express-Scripts
06.2020 - 05.2022

Resolution Team Lead Apprentice

Express-Scripts
11.2019 - 06.2020

Patient Care Advocate

Express-Scripts
12.2018 - 11.2019

Diploma -

Freedom High School

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Kassidy Blazier