Kassidy Brown
Sullivan,MO
Summary
Dynamic General Manager with a proven track record at Medlin Pet Company, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic process improvements and effective training programs. Skilled in relationship building and expense control, driving significant efficiency gains and fostering a motivated workforce.
Overview
7
7
years of professional experience
Work History
General Manager
Medlin Pet Company
03.2022 - Current
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Directed cross-functional teams to implement process improvements, increasing overall efficiency.
- Developed and executed training programs to elevate staff performance and engagement.
- Managed inventory systems and optimized supply chain processes for cost reduction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier
Bourbon Family Center
05.2020 - 03.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries and product information, fostering positive relationships.
- Possessed flexibility in regards to schedules.
- Handled cash management duties, including balancing registers at shift end.
- Rotating and stocking product to maximize customer experience.
Cat Lead
Humane Society of Dickson County
05.2019 - 05.2020
- Self-motivated, with a strong sense of purpose and personal responsibility.
- Worked safely and effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate - Pet Grooming
Penn Foster College
Scottsdale, AZCertificate - Canine Obedience
Penn Foster College
Scottsdale, AZ03.2024
High School Diploma - General Studies
Bourbon High School
Bourbon, MO05.2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Motivation
- Team training and development
- Purchasing
- Expense control
Timeline
General Manager
Medlin Pet Company
03.2022 - Current
Cashier
Bourbon Family Center
05.2020 - 03.2021
Cat Lead
Humane Society of Dickson County
05.2019 - 05.2020
Certificate - Pet Grooming
Penn Foster College
Certificate - Canine Obedience
Penn Foster College
High School Diploma - General Studies
Bourbon High School