Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kassidy Crider

Wilmington,NC

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction and operational efficiency at The Break Restaurant through exceptional multitasking and strong team collaboration. My adeptness in stress management and reliability, coupled with a keen ability to remember guest preferences, significantly contributed to a positive dining experience, underscoring my commitment to excellence in customer service.

Overview

4
4
years of professional experience

Work History

Waitress

The Break Restaurant
03.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Front of House Employee, Doughnut Decorator

Krispy Kreme
10.2022 - 02.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Efficiently cleaned decorating pieces and products.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Inspected finished doughnuts and other products, and removed unacceptable products from shelves.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Front of House Employee

Panda Express
02.2021 - 10.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Established welcoming atmosphere by greeting each guest warmly.

Education

High School Diploma -

Crider School For Girls
Jacksonville
05-2020

Bachelor of Science - Marine Biology

University of North Carolina At Wilmington
Wilmington, NC
05-2027

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Memory retention
  • Active listening
  • Stress management
  • Verbal and written communication
  • Reliability and punctuality
  • Time management

Languages

French
Limited Working

Timeline

Waitress

The Break Restaurant
03.2024 - Current

Front of House Employee, Doughnut Decorator

Krispy Kreme
10.2022 - 02.2024

Front of House Employee

Panda Express
02.2021 - 10.2022

High School Diploma -

Crider School For Girls

Bachelor of Science - Marine Biology

University of North Carolina At Wilmington

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Kassidy Crider