Kassidy Crider
Wilmington,NC
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and operational efficiency at The Break Restaurant through exceptional multitasking and strong team collaboration. My adeptness in stress management and reliability, coupled with a keen ability to remember guest preferences, significantly contributed to a positive dining experience, underscoring my commitment to excellence in customer service.
Overview
4
4
years of professional experience
Work History
Waitress
The Break Restaurant
Oak Island, NC
03.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Employee, Doughnut Decorator
Krispy Kreme
Jacksonville, NC
10.2022 - 02.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Efficiently cleaned decorating pieces and products.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Inspected finished doughnuts and other products, and removed unacceptable products from shelves.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Front of House Employee
Panda Express
Jacksonville, NC
02.2021 - 10.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma -
Crider School For Girls
Jacksonville05-2020
Bachelor of Science - Marine Biology
University of North Carolina At Wilmington
Wilmington, NC05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Memory retention
- Active listening
- Stress management
- Verbal and written communication
- Reliability and punctuality
- Time management
Languages
French
Limited Working
Timeline
Waitress
The Break Restaurant
03.2024 - Current
Front of House Employee, Doughnut Decorator
Krispy Kreme
10.2022 - 02.2024
Front of House Employee
Panda Express
02.2021 - 10.2022
High School Diploma -
Crider School For Girls
Bachelor of Science - Marine Biology
University of North Carolina At Wilmington