Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassidy Dousay

Elizabeth,LA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, filing and retrieving documents and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

3
3
years of professional experience

Work History

Scheduler

Oakdale Community Hospital
05.2025 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintain high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently meet deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Be knowledgeable of preparation for each test to be scheduled, knowledge of what type of medications cannot be taken before the test and if the patient must fast prior to procedure.
  • Communicate with multiple clinics and prison staff to schedule the patient for different types of test or surgeries.
  • Reduce scheduling errors by checking and verifying data before finalizing scheduled appointments.

Outpatient Registration Clerk

Oakdale Community Hospital
07.2024 - 05.2025
  • Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
  • Contributed to the reduction of billing errors through the verification of insurance details and proper documentation practices.
  • Facilitated communication between departments by serving as a reliable point of contact for patient inquiries or concerns related to their care journey at the facility.
  • Supported clinic operations by performing various administrative tasks such as managing incoming calls and filing paperwork.
  • Follow procedures as directed by Supervisors.
  • Reduced wait times for patients with accurate data entry and swift processing of insurance authorizations.
  • Maintained current knowledge of insurance guidelines and requirements for various medical services, enabling successful pre-authorization submissions for outpatient procedures.
  • Collaborated with medical staff to ensure smooth patient flow, resulting in increased efficiency throughout the clinic.
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Entered patient information into payment system accurately for billing purposes.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Assisted in training new registration clerks, ensuring they were well-equipped to provide excellent service to patients and staff alike.
  • Monitoried mail received electronically through email and any mail received to be distributed in the department.

Convenience Store Clerk

Brother-In-Laws Pit Stop
03.2022 - 02.2025
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Assisted customers with locating products and answering questions based on their needs.
  • Completed daily tasks such as sweeping floors, washing dishes, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
  • Assisted coworkers with managing heavy workloads or covering shifts when needed.
  • Preparing food and restocking food supplies on the shelf and cooler.

Camp Counselor

Pine Cove Christian Camps
05.2022 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Education

Elizabeth High School - Diploma
Elizabeth, LA

Certificate of Diploma -

Pineville Beauty School
Pineville, LA

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Effective multitasking
  • Medical terminology
  • Customer service
  • Critical thinking
  • Telephone etiquette

Timeline

Scheduler

Oakdale Community Hospital
05.2025 - Current

Outpatient Registration Clerk

Oakdale Community Hospital
07.2024 - 05.2025

Camp Counselor

Pine Cove Christian Camps
05.2022 - 08.2022

Convenience Store Clerk

Brother-In-Laws Pit Stop
03.2022 - 02.2025

Elizabeth High School - Diploma

Certificate of Diploma -

Pineville Beauty School

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