Summary
Overview
Work History
Education
Skills
Timeline
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Kassidy Graham

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Knowledgeable jewelry consultant skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Organized retail professional with more than 2 years working in sales. Highly experienced in handling the most challenging situations with poise and patience. Looking to take on a new role utilizing excellent persuasion skills to drive successful sales.

Overview

2
2
years of professional experience

Work History

Jewelry Consultant

Zales The Diamond Store
12.2021 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Completed store opening and closing procedures as per company guidelines.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Performed general maintenance and light cleaning of showroom.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Informed customers of upcoming promotions.

Education

High School Diploma -

Humble High School
Humble, TX
05.2023

Skills

  • Transaction Processing
  • Cash Register Operations
  • Promotional Selling
  • Safe Equipment Handling
  • Counter Maintenance
  • Engaging with Diverse Customers
  • Mentoring
  • Customer Experience
  • Diamond Sales
  • Quotas and Goals
  • Merchandise Presentation

Timeline

Jewelry Consultant

Zales The Diamond Store
12.2021 - Current

High School Diploma -

Humble High School

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Kassidy Graham