Kassidy Hill
Salem,VA
Summary
Hardworking and reliable, focused on going above and beyond to support team and serve customers. Trained in assisting residents and offering top-notch abilities. Motivated to learn and grow as a business professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
New River Valley Pediatrics
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Certified Nursing Assistant
The Park Oak Grove
09.2021 - Current
- Recorded vitals to monitor patient condition
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and other caregivers to exchange information about patient conditions, treatment plans and activities
- Answered call lights to aid patient comfort
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Supported patients with daily activities and attended to personal hygiene needs.
Certified Nursing Assistant
Richfield Living
07.2020 - 09.2021
- Recorded vitals to monitor patient condition
- Communicated with physicians, nurses and other caregivers to exchange information about patient conditions, treatment plans and activities
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Answered call lights to aid patient comfort
- Supported patients with daily activities and attended to personal hygiene needs
- Exercised patients with partial or total paralysis
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
- Monitored and recorded patient data to identify and report changes
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Documented vital signs to track medical symptoms and the progress of treatments
- Used [Software] EMR system to update patient health records
- Supported patients' social and emotional needs by providing caring companionship
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
Dietary Aide
Morrisons
01.2019 - 06.2020
- Delivered dishes and trays at designated times with fresh food
- Cleaned dining room area and collected used items for washing
- Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance
- Helped maintain kitchen equipment and appliances by following routine cleaning regimen
- Established and maintained safe, friendly atmosphere for residents and guests
- Prepared meals under supervision of dietary manager or cook
- Cleaned food stations and washed dishes, cooking implements and silverware
- Prepared hot and cold food, following instructions and to safety and health standards
- Set up tables or other dining areas with attention to cleanliness and order
- Stocked and rotated food products and ingredients and monitored inventory
- Modified daily menu to match physician's written orders and incorporate requirements such as food allergies
- Prepared meals according to recipes and nutritional guidelines to support patients' dietary needs
- Assisted patients with selecting foods from menus based on dietary orders.
Education
Associate of Applied Science - Business Management
Virginia Western Community College
Roanoke, VA05.2022
High School Diploma -
Glenvar High School
Salem, VA06.2018
Skills
- Electronic charting
- Infection control procedures
- Vital signs
- Patient relationship building
- Family communication
- Patient observation
- Medical equipment operation
- Patient hygiene management
- First aid and CPR
- Specimen collection
- Vital signs monitoring
- Restock shelves
- Monitor vitals
- Behavior redirection
- Mobility assistance
- Client documentation
Certification
- Licensed CNA - 2020-2022
Timeline
Receptionist
New River Valley Pediatrics
06.2022 - Current
Certified Nursing Assistant
The Park Oak Grove
09.2021 - Current
Certified Nursing Assistant
Richfield Living
07.2020 - 09.2021
Dietary Aide
Morrisons
01.2019 - 06.2020
Associate of Applied Science - Business Management
Virginia Western Community College
High School Diploma -
Glenvar High School
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