Kassidy Hinton
Spokane,WA
Summary
Upbeat, customer-focused worker with 10+ years experience in customer service and banking environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
11
11
years of professional experience
Work History
Bank Teller
Spokane Teachers Credit Union
Spokane, WA
06.2025 - Current
- Processed member transactions accurately and efficiently.
- Maintained cash drawer balance and ensured compliance with financial regulations.
- Assisted members with account inquiries and resolved customer service issues promptly.
- Promoted credit union products and services to enhance member engagement.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cashed member checks, verified identification and checked account balances in accordance with bank policy.
- Explained bank services, financial products and applicable fees to customers.
- Researched member inquires regarding their accounts using internal banking systems.
- Made phone calls to internal employees to solve member problems.
Server/Bartender
Adelo's Pizza
Spokane, WA
12.2021 - Current
- Money handling
- Customer assistance
- Time management
- Active listening
- Operated POS terminals to input orders, split bills and calculate totals
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Stocked service areas with supplies during slow periods
- Prepared checks, itemizing total meal costs and taxes
- Took reservations and to-go orders to streamline process for both customer and restaurant
- Provided exceptional service to high volume of daily customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Addressed complaints to kitchen staff and served replacement items
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
Retail Sales Associate
Macy's
Spokane, WA
10.2014 - 03.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine level of assistance required
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Managed inventory levels on the sales floor, ensuring optimal stock availability
Education
High School Diploma -
M.E.A.D Alternative High School
Mead, WA06.2013
Spokane Community College
Spokane, WASkills
- Retail sales
- Sales expertise
- Teamwork
- POS system operation
- Retail merchandising expertise
- Safe food handling
- Multitasking and organization
- Task prioritization
- Account management
- Financial transactions
- Data inputting
- Numerical accuracy
Timeline
Bank Teller
Spokane Teachers Credit Union
06.2025 - Current
Server/Bartender
Adelo's Pizza
12.2021 - Current
Retail Sales Associate
Macy's
10.2014 - 03.2021
High School Diploma -
M.E.A.D Alternative High School
Spokane Community College