Kassidy Kain

Event Lead

• Effectively ran 300+ events over the last 3 years
• Oversaw on-site event operations, troubleshooting issues to maintain high-quality standards throughout events.
• Collaborated with event staff to streamline service delivery and enhance guest experiences.
• Collaborated with event planners to ensure a smooth and perfect night for the client.
• Oversaw bar setup and breakdown for events.
• Developed strong rapport with guests, enhancing overall event experience through exceptional service.
• Implemented efficient workflow processes to improve service speed during peak event hours.
• Resolved customer complaints promptly, maintaining a positive atmosphere throughout events.
• Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
• Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
• Trained new staff on mixology techniques and customer service standards.
• Prepared and served cocktails, ensuring consistency and quality in all beverages.
• Managed inventory levels, tracking supplies to minimize waste and optimize costs.
• Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.

Producer

• Batched cocktails every week for events with fresh ingredients and precise measurements to ensure the best quality.
• Produced in house liqueurs alongside our cocktail chef.
• Helped with the development of specialty cocktails for both the restaurant and events.

Scheduling Manager

• Was in charge of scheduling 25+ bartenders/event bartenders every week for 2 years.
• Corresponded with employees for their availability and in availability.
• Reviewed applications and resumes and conducted 1st round of interviews.
• Recruited and hired employees for Bartender/Event Bartender positions.

• Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
• Developed innovative cocktail recipes, enhancing drink menu offerings to attract diverse clientele.
• Managed inventory levels, reducing waste through strategic ordering and stock rotation processes.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Implemented efficient bar workflows, improving speed of service during peak hours.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
• Developed knowledge of drink recipes and ingredients.
• Prepared and served a variety of cocktails and beverages efficiently.
• Managed multiple tables simultaneously while maintaining high standards of cleanliness and organization.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.