Kassidy Koepfler
Toledo,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
U-Box Customer Care Representative
U-Haul International
08.2023 - Current
- Obtained Class A CDL Driver's License
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
General Manager
U-Haul International
10.2021 - 08.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
Assistant Moving Center Manager
U-Haul International
03.2021 - 10.2021
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed work and performance of more than 5 employees.
- Interacted well with customers to build connections and nurture relationships.
- Delegated work tasks to lower level employees to ensure quality rental equipment and services.
Customer Service Representative
U-Haul International
07.2020 - 03.2021
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces. As well as, keeping company rental equipment clean and mechanically sound for customers.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Insider/Shift Leader
Papa John's Pizza
09.2016 - 08.2020
- Maintained clean and well-organized kitchen and prep areas to avoid health violations and ensure food quality and safety.
- Completed cash and credit card transactions accurately using POS software.
- Maintained accurate inventory counts and ordered necessary inventory for operation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Bedford Senior High School
Temperance, MI05.2018
Skills
- Sales expertise
- Service Upselling
- Product Knowledge
- Product Promotion
- Excellent Phone Skills
Timeline
U-Box Customer Care Representative
U-Haul International
08.2023 - Current
General Manager
U-Haul International
10.2021 - 08.2023
Assistant Moving Center Manager
U-Haul International
03.2021 - 10.2021
Customer Service Representative
U-Haul International
07.2020 - 03.2021
Insider/Shift Leader
Papa John's Pizza
09.2016 - 08.2020
High School Diploma -
Bedford Senior High School
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