Kassidy Letton
North Dartmouth,MA
Summary
Motivated Food and Beverage Team leader focused on maximizing customer satisfaction as well as experience by maintaining a impactful and influential department. Effective at training and developing a high performance team through accountability and recognition. Knowledgeable of every facet of the business, including fulfillment, closing, inbound, and loss prevention. Driven by results and always looking learn new operations/ gain more experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Leader
Target
Swansea, MA
07.2023 - Current
- Maximized revenue and profits of the Food and Beverage department through customer satisfaction, store metrics, employee engagement, staying up to date with all signing, and keeping a meticulously clean, sanitary, and safe environment.
- Developed an extremely high-performance team by having consistent follow-up and accountability conversations surrounding business needs, expectations, and weekly status updates/trainings.
- Increased sales across multiple facets of the Target business by introducing the 'breakdown' process to our store.
Service and Engagement Team Leader
Target
Swansea, MA
11.2021 - 07.2023
- Reviewed guest surveys on a consistent basis to enhance the guest experience and keep team members updated on NPS metrics.
- Developed an engaging ranking board that displayed the top three drive-up performers for the previous day, week-to-date, and month-to-date.
- Kept all front-end team members up to date on all front-end metrics to drive purpose and meaning into their everyday tasks. Held retention checks with team members to ensure they were on top of all weekly status updates.
Education
High School Diploma -
Dartmouth High School
Dartmouth, MA06-2020
Skills
- Communication and Negotiation
- Delegation and Time Management
- Planogram
- Inventory Control
- Accountability and Monitoring Performance
- Schedule Coordination
- Running Multiple Departments/Facets
- Upselling and Cross Selling
Affiliations
- Snowboarding
- Basketball
- Strength Training
Languages
English
Native/ Bilingual
Accomplishments
- Drive Reward
Certification
- Food safety Certificate
References
References available upon request.
Timeline
Food and Beverage Team Leader
Target
07.2023 - Current
Service and Engagement Team Leader
Target
11.2021 - 07.2023
High School Diploma -
Dartmouth High School
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