Kassidy Mckenzie
Manila,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Medicare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Cheerful waitress always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering four years of experience in restaurant and bar settings.
Overview
10
10
years of professional experience
Work History
Preschool Aide
Paragould School District
09.2022 - Current
- Organized classroom materials efficiently, ensuring smooth transitions between activities.
- Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
- Contributed to a positive classroom culture by modeling respect, empathy, and cooperation among students.
- Promoted language development through storytelling, songs, and engaging conversations with children.
Customer Service Representative
Teleperformance USA
08.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Ttec
01.2019 - 04.2020
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered constant flow of customer calls with up to 300 calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information to customers regarding Silverscript's loyalty program and helped to open and activate new accounts.
- Entered customer interaction details in Peoplesafe to track requests, document problems and record solutions offered.
Server
US Pizza Co.
09.2017 - 02.2019
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Server
Uppercrust Pizza Co.
10.2016 - 07.2017
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Completed orders through POS system and organized product deliveries to meet customer timetables.
Server
Uppercrust Pizza Co.
12.2013 - 10.2015
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Education
GED -
ASUN Adult Education
Jonesboro, AR9 2019
Skills
- Report preparation
- Credit card processing
- Order Fulfillment
- Health insurance
- Knowledgeable in Medicare
- Customer service
- Inbound and Outbound Calling
- Good listening skills
- Computer systems knowledge
Timeline
Preschool Aide
Paragould School District
09.2022 - Current
Customer Service Representative
Teleperformance USA
08.2021 - 07.2022
Customer Service Representative
Ttec
01.2019 - 04.2020
Server
US Pizza Co.
09.2017 - 02.2019
Server
Uppercrust Pizza Co.
10.2016 - 07.2017
Server
Uppercrust Pizza Co.
12.2013 - 10.2015
GED -
ASUN Adult Education
Similar Profiles
Robin PalmerRobin Palmer
Food Service Worker at Paragould School DistrictFood Service Worker at Paragould School District
Jesse BeliewJesse Beliew
Substitute Teacher, Every Age at Paragould School DistrictSubstitute Teacher, Every Age at Paragould School District
Courtney CochranCourtney Cochran
Algebra, Calculus, 7th & 8th Grade Math Teacher at Brookland School DistrictAlgebra, Calculus, 7th & 8th Grade Math Teacher at Brookland School District