Kassidy Nez
Assistant Manager
Denver,CO
Summary
Dynamic retail professional with extensive management experience at TJX Companies, excelling in operational efficiency and customer service. Enhancing store performance through strategic merchandising and effective team leadership. Skilled in scheduling coordination, fostering employee engagement, driving a culture of accountability, and goal-oriented.
Developed strong leadership and operational skills in fast-paced retail environment, focusing on team coordination. Managed inventory and streamlined processes to enhance efficiency and customer satisfaction. Seeking to leverage these transferrable skills in new and challenging environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager of Operations
TJX Companies
06.2024 - Current
- Collaborated with Store, District and Regional Managers to develop strategic plans for sales growth and operational improvements at multiple locations.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Recruited, hired, and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
Assistant Store Manager in Merchandising
TJX Companies
03.2024 - 06.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays including jewelry, apparel and home goods.
- Assisted leadership analyze sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored sales associates in product specifications, sales incentives, and selling techniques; significantly increasing customer satisfaction ratings.
Customer Experience Manager
TJX Companies
10.2022 - 03.2024
- Responded to issues promptly, elevating to leadership when applicable, ensuring timely resolutions and maintaining positive relationships.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals incorporating and monitoring weekly and monthly quotas.
Education
Associate of Arts - Liberal Arts
San Juan College
Farmington, NM05-2019
High School Diploma -
Farmington High School
Farmington, NM05-2017
Skills
- Operational efficiency
- Scheduling coordination
- Store maintenance
- Employee engagement
- Time management
- Customer service
- Verbal and written communication
- Goals and performance
Timeline
Assistant Store Manager of Operations
TJX Companies
06.2024 - Current
Assistant Store Manager in Merchandising
TJX Companies
03.2024 - 06.2024
Customer Experience Manager
TJX Companies
10.2022 - 03.2024
Associate of Arts - Liberal Arts
San Juan College
High School Diploma -
Farmington High School
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