Summary
Overview
Work History
Education
Skills
Timeline
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Kassidy Olmos

Montebello,CA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience

Work History

Barista

Coffee Bean & Tea Leaf
07.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Phone Operator

American Advisor's Group
06.2021 - 08.2021
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.

Shift Manager

McDonald's
07.2018 - 06.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Excelled in every store position and regularly backed up front-line staff.

Sales Associate

Forever 21
10.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Associate of Arts - Political Science

Mount Saint Mary's University
Los Angeles, CA
05.2021

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Cleanliness
  • Exceptional customer service
  • Active listener
  • Order Taking
  • Cash Register Operation

Timeline

Barista

Coffee Bean & Tea Leaf
07.2022 - Current

Phone Operator

American Advisor's Group
06.2021 - 08.2021

Shift Manager

McDonald's
07.2018 - 06.2021

Sales Associate

Forever 21
10.2017 - 01.2018

Associate of Arts - Political Science

Mount Saint Mary's University

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Kassidy Olmos