KASSIDY PERRY
Front Of House Manager
Ft. Pierce,FL
Summary
Experienced Front of House Manager successful at executing front of house operations, influence and encouraging ushers, and maximizing patron satisfaction. Exceptional leader with strong communication and conflict resolution abilities with 4.5 years of experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Representative
South Florida Shooting Club
Palm City, FL
12.2021 - Current
- Maintain cleanliness of clubhouse common areas.
- Review charges with club members and guests during check out process.
- Confer with members and guests by telephone or in-person to provide membership, product, or service information.
- Provide efficient and courteous service to members and guests at all times.
- Compile, copy, sort and file records of office activities, business transactions and other activities.
- Match order forms with invoices and record necessary information.
Administrative Assistant
Covington Insurance Agency, Inc
Port St. Lucie, FL
02.2020 - 11.2021
- Maintained files in organized and secure manner and craft electronic copies for records.
- Cultivated insurance operations skills and knowledge by seeking advice and guidance of peers.
- Provided professional and courteous greeting and assistance to office guests and employees.
- Processed and collected premium payments by mail, phone and in-person.
Admin/Front-of-House Associate Company Member
Playhouse On The Square
Memphis, TN
09.2018 - 07.2019
- Oversaw and executed front of house operations at three venues, including 347-seat and 220-seat proscenium theatres and a 110-seat black box theatre.
- Prepared and sent approx. up to 5,000 mailings for development and production outreach.
- Assisted staff with proper set-up and clean-up for productions, events and activities.
- Distributed approx. 50 posters per production and special events around the city.
- Coordinated recruitment, selection, and retention of ushers and special events volunteers.
- Administered records to document volunteer hours and activities.
- Developed production-themed thank you cards with gifts attached for season and/or production company donors.
- Recruited and trained company staff and board members to house manage productions.
- Picked up food for special events and original art pieces for the annual fundraiser.
- Provided excellent customer service in high volume environment.
Office Assistant
Stagedoor Manor
Loch Sheldrake, NY
05.2018 - 08.2018
- Greeted all campers and family members with a prompt, courteous, and helpful manner.
- Maintained positive, trusting professional relationship with campers and family members.
- Provided clerical and administrative assistance to employees.
Theatre Manager Assistant & House Manager
Indian River State College - Performing Arts Dept.
Fort Pierce, FL
08.2016 - 05.2018
- Executed front of house operations for productions and special events within a 639-seat proscenium theatre and a 100-seat black box theatre.
- Interacted with patrons and resolved patron complaints in friendly, service-oriented manner.
- Provided department support in efficient and organized manner.
- Prepared, compiled and sorted documents for data entry.
- Reviewed status and appearance of concession food and beverage items for freshness.
- Operated concessions register and handled cash transactions.
Education
Bachelor of Applied Science (B.A.S) - Organizational Management
Indian River State College (IRSC)
Ft. Pierce, FL 06.2016 - 05.2018
Associate of Arts - General Studies
Indian River State College
Ft. Pierce, FL 08.2014 - 04.2016
Skills
Problem Solvingundefined
References
David Kelley - South Florida Shooting Club
General Manager
(614) 738-5334
dave@southfloridashootingclub.com
Michael Detroit - Playhouse On The Square
Executive Producer
(901) 937-6464
michael@playhouseonthesquare.org
Rebecca Shearer - Indian River State College
Former Theatre Manager
(772) 226-2525
rshearer@irsc.edu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Representative
South Florida Shooting Club
12.2021 - Current
Administrative Assistant
Covington Insurance Agency, Inc
02.2020 - 11.2021
Admin/Front-of-House Associate Company Member
Playhouse On The Square
09.2018 - 07.2019
Office Assistant
Stagedoor Manor
05.2018 - 08.2018
Theatre Manager Assistant & House Manager
Indian River State College - Performing Arts Dept.
08.2016 - 05.2018
Bachelor of Applied Science (B.A.S) - Organizational Management
Indian River State College (IRSC)
06.2016 - 05.2018
Associate of Arts - General Studies
Indian River State College
08.2014 - 04.2016
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