Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

Kassidy Pichardo

Astoria

Summary

Detail-oriented professional with experience in event coordination, customer service, and operational support. Skilled in managing high-traffic environments, cash handling, and creating positive guest experiences. Known for adaptability, strong communication, and fostering community engagement in sports and retail settings.

Overview

3
3
years of professional experience

Work History

Sport Facility Associate

SOCCEROOF L.I.C
07.2024 - Current
  • Assisted in the daily operations of a high-traffic indoor sports facility, supporting soccer and other desired activities.
  • Delivered excellent customer service by greeting guests, handling inquiries, and ensuring a positive experience for players and visitors.
  • Coordinated scheduling for pick-up games, youth classes, leagues, and private events to maximize facility usage.
  • Supported event setup and breakdown, including birthday parties, corporate events, and tournaments.
  • Monitored facility spaces to ensure cleanliness, safety, and compliance with company policies.
  • Handled point-of-sale transactions, registrations, and reservations with accuracy and efficiency.
  • Contributed to a welcoming, community-oriented atmosphere by engaging with guests and promoting programs and services.

Childcare Provider

Ashley Serrano
Queens
04.2022 - Current
  • Prepare meals, snacks, and refreshments for children according to dietary needs and restrictions.
  • Ability to multitask, remain patient, and adaptable in various childcare settings.
  • Assist children in development of social, communication and problem-solving skills and proficient in creating engaging and age-appropriate activities.
  • Care for children of various ages and assisted with feeding, dressing, and daily activities.
  • Use positive reinforcement and behavior modeling to instill discipline in children.
  • Skilled in communication and building rapport with children and parents.

Brand Associate

OLD NAVY
08.2023 - 07.2024
  • Provide excellent customer service, assist our shoppers, handle inquiries, and create a memorable and positive shopping experience.
  • Connect with and greet customers upon their entry to our store and create an enjoyable shopping environment.
  • Consistently help our store reach or exceed sales targets, promote various products, and drive revenue.
  • Extremely skilled and experienced with handling cash and processing transactions with the priority of making sure our guests leave our store happier than they found it.
  • Knowledgeable with our products such as their fit, style, promotions, and accessories that pair with them.
  • Very skilled with resolving customer concerns or issues and finding solutions to challenges.
  • Constantly create new relationships with coworkers and ensuring a comfortable and caring work environment.

Education

High School Diploma -

Francis Lewis High School
Flushing, NY
06-2024

Some College (No Degree) - Criminal Justice

LaGuardia Community College
Long Island City, NY

Skills

  • Event coordination
  • Point-of-sale transactions
  • Customer relationship management
  • Facility maintenance
  • Conflict resolution
  • Cash handling

Accomplishments

  • League Manager
  • Intern Supervisor

References

References available upon request.

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Sport Facility Associate

SOCCEROOF L.I.C
07.2024 - Current

Brand Associate

OLD NAVY
08.2023 - 07.2024

Childcare Provider

Ashley Serrano
04.2022 - Current

High School Diploma -

Francis Lewis High School

Some College (No Degree) - Criminal Justice

LaGuardia Community College

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