Kassidy Rohdy

Server

Corner Cone

08.2023 - 07.2024

Maintained cleanliness and organization of serving area to ensure a welcoming environment for customers.
Prepared ice cream products by following standard recipes and ensuring quality presentation.
Assisted in inventory management by restocking supplies and helping maintain appropriate stock levels.
Collaborated with team members to optimize workflow during peak service times, enhancing overall efficiency.
Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business opportunities.
Participated in training new staff on operational procedures and best practices for service excellence.
Greeted incoming customers and provided reliable, friendly customer service.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Managed long lines of customers during peak times while maintaining professionalism under pressure.
Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Handled cash transactions accurately, promoting trust between the business and its customers.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Kept tidy and organized area to comply with cleanliness standards.
Processed sales transactions for cash, debit, and credit purchases.
Provided support to fellow team members when needed, creating a cohesive work environment.
Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
Observed health code regulations and internal policies for cleaning and sanitizing.
Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Utilized proper portion control to determine customers receive correct portion size.
Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
Notified supervisor and peers of low product inventory and customer complaints.
Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal.
Conducted daily opening and closing procedures, ensuring readiness for business.
Enhanced customer experience by providing friendly and efficient service.
Prepared wide variety of ice cream flavors and toppings, ensuring options for every customer preference.
Trained new staff on ice cream preparation and customer service protocols, improving team efficiency.
Contributed to marketing efforts by sharing appealing photos of ice cream creations on social media.
Followed health and safety guidelines meticulously, ensuring safe eating environment.

Summary

Overview

Work History

Daycare Worker

Server

Education

Elementary Education

High School Diploma -

Skills

Timeline

Server

Daycare Worker

Elementary Education

High School Diploma -

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