Kassidy Ross
Yukon,OK
Summary
Motivated employee with a diverse 9-year background in administrative activities, offering valuable contributions across all facets of the role. Recognized for exemplary time management, organization, prioritization, and a strong work ethic.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Paycom
08.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Chiropractic Assistant
Jackson Chiropractic
12.2019 - 01.2021
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Collected and documented patient medical information such as blood pressure and weight
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Taught patients about medications, procedures and care plan instructions
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered
- Scheduled patient appointments for busy chiropractic practice
- Obtained client medical history, including medication information, symptoms and allergies
- Followed all appropriate procedures to minimize patient's exposure to radiation
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Teller
Simmons Bank
04.2019 - 12.2019
- Processed quarterly vault and ATM audits with zero error rate
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Processed exchange and foreign currency
- Handled various accounting transactions
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Personal Banker
Simmons Bank
06.2017 - 04.2019
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
- Identified and investigated variances to financial plans and forecasts
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Trained and supported sales associates and cross-trained tellers to improve customer satisfaction
- Expanded client base by promoting new financial products
Teller
Bank SNB/Simmons Bank
09.2016 - 06.2017
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Sold and cross-sold bank products to new and existing customers
- Processed quarterly vault and ATM audits with zero error rate
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Maintained friendly and professional customer interactions
Retail Sales Associate
Charming Charlies
04.2016 - 08.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered product questions with up-to-date knowledge of sales and store promotions
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Assisted customers by answering questions and fulfilling requests
Hostess
Buffalo Wild Wings
04.2015 - 04.2016
- Assisted managers with quickly resolving service- and food-related issues
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Informed servers of newly seated parties for speedy service
- Monitored front entrance for new guests while assisting servers by taking and delivering drink/food orders
Gym Staff Member
Oklahoma State University Wellness Center
05.2014 - 07.2015
- Enforced rules and held customers accountable for not following gym regulations
- Serviced complex equipment quickly to minimize wait times for specific machines
- Assessed staff needs and offered assistance with [Task] during busy times
- Replenished guest room supplies, including water glasses, toiletries, and paper products
- Provided towels and sheets to clients in public baths, steam rooms and restrooms
- Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators
- Maintained excellent attendance record, consistently arriving to work on time
Education
No Degree - Psychology
Northern Oklahoma College
Stillwater, OKHigh School Diploma -
Carney High School
Carney, OKSkills
- Administrative support
- Office administration
- Microsoft Excel
- Microsoft outlook
- Scheduling and calendar management
- Medical billing
- Patient Information Collection
- Insurance claims
- Medical Records Management
- Exceptional Customer Service
- Excellent time management skills
- Financial services
- Positive
- Trustworthy
Timeline
Administrative Assistant
Paycom
08.2022 - Current
Chiropractic Assistant
Jackson Chiropractic
12.2019 - 01.2021
Teller
Simmons Bank
04.2019 - 12.2019
Personal Banker
Simmons Bank
06.2017 - 04.2019
Teller
Bank SNB/Simmons Bank
09.2016 - 06.2017
Retail Sales Associate
Charming Charlies
04.2016 - 08.2016
Hostess
Buffalo Wild Wings
04.2015 - 04.2016
Gym Staff Member
Oklahoma State University Wellness Center
05.2014 - 07.2015
No Degree - Psychology
Northern Oklahoma College
High School Diploma -
Carney High School
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