Kassidy Seevers
Arlington,WA
Summary
Dynamic Taproom Manager with a proven track record at Elemental Hard Cider Co., enhancing guest experiences and fostering team collaboration. Excelled in stress tolerance and guest service, achieving a significant improvement in staff onboarding efficiency. Skilled in bartending and wine knowledge, adept at boosting customer satisfaction and operational productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Taproom Manager
Elemental Hard Cider Co.
05.2022 - Current
- Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
- Coordinated with marketing teams to develop advertising campaigns that effectively showcased the unique offerings of the taproom venue.
- Enhanced guest experience by designing an easily navigable menu featuring detailed descriptions of each beverage offering.
- Optimized the use of space within the taproom, creating a comfortable atmosphere that encouraged repeat patronage.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
- Assisted in budget development by tracking expenses, identifying cost-saving opportunities, and forecasting revenue trends.
- Implemented efficient scheduling practices to maximize staff productivity while minimizing labor costs.
- Oversaw routine maintenance tasks for taps, coolers, glassware, and other equipment to guarantee consistent quality control standards were met.
- Strengthened community connections by participating in local events, partnering with nearby businesses, and supporting charitable causes.
- Maintained a clean and safe environment through regular inspections and adherence to health code standards.
- Managed inventory and maintained optimal stock levels to ensure product freshness and availability.
- Resolved conflicts between patrons or staff quickly and professionally, ensuring all parties felt heard and respected.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Interacted well with customers to build connections and nurture relationships.
Catering Server
A Platinum Events
10.2023 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Sales Associate
Kohls Department Store
10.2015 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Used in-store system to locate inventory and place special orders for customers.
Education
Medical Assistant Certification -
Charter College
Santa Clarita, CA2014
High School Diploma -
Vasquez High School
Acton, CA2013
Skills
- Stress Tolerance
- Guest service
- Cleaning and sanitizing
- Strong Communication Skills
- Order Taking
- Food Safety
- Safe Food Handling
- Flexible Schedule
- Bartending
- Wine Knowledge
- Table Bussing
- Cash Handling
- Team Collaboration
Certification
Current Food Handlers & MAST certifications.
Timeline
Catering Server
A Platinum Events
10.2023 - Current
Taproom Manager
Elemental Hard Cider Co.
05.2022 - Current
Sales Associate
Kohls Department Store
10.2015 - 09.2018
Current Food Handlers & MAST certifications.
Medical Assistant Certification -
Charter College
High School Diploma -
Vasquez High School
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