Kassidy Stewart
Health Care Administration
Gilbert,AZ
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Prior Authorization & Eligibility Specialist
Anchorage & Valley Radiation Therapy Centers
Palmer, AK
10.2023 - 10.2024
- Facilitate with A/R on running reports to audit open accounts to complete payments, improving overall collections to close accounts
- Re-engineered billing process for multiple health care providers, managing various Tax Identification Numbers (TINs) to ensure accurate billing and compliance; investigating discrepancies from electronic clearing house minimizing errors quarterly
- Verify patient's medical eligibility and benefits, research denials, interpret EOBs, and audit accounts
- Monitored and managed workflows leading to resolution strategies, improving turnaround time from submission to approval; recording detailed requests and outcomes in EHR
- Collaborate with healthcare providers and billing team to address eligibility issues and discrepancies, facilitating timely resolution and improving revenue cycle performance
- Manage daily charge entry, ETF's, payment posting, patient ledgers and invoices; Address patient concerns related to billing and insurance issues, achieving Resolution rate of at least 75%
- Support patient care coordinators with patient intake/registration, medical records, patient triage, and other various administrative duties ensuring accurate data entry
Insurance Biller
American Physical Medicine
Scottdale, AZ
05.2022 - 06.2023
- Reduced claim denials by diligently reviewing and verifying patient insurance coverage prior to submission.
- Contributed to company growth by identifying opportunities for improvement within the billing department''s workflows.
- Assisted patients with understanding their insurance benefits and financial responsibility, fostering positive relationships.
- Conducted regular audits of billed services to identify discrepancies and prevent potential revenue loss due to inaccuracies or fraud.
- Boosted office productivity by creating user-friendly templates for common forms and reports in the billing department.
- Maintained excellent professional relationships with insurance company representatives, facilitating efficient claim processing and reimbursement.
Patient Coordinator
Bloom Reproductive Institute
Scottsdale, AZ
09.2019 - 10.2021
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Acted as main point of contact for over 500+ patients, multiple healthcare providers, and staff by closely reviewing medical charts and maintaining high levels of communication.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Lead Hostess & Bar Server
Arizona Country Club
Scottsdale, AZ
09.2017 - 04.2020
Barista
Mocha Moose Espresso
Wasilla, AK
06.2015 - 04.2018
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ 04.2016 - 08.2020
Skills
Medical codes and terminology
Patient advocacy
Telemedicine
HMO/PPO's
HIPAA compliance
Empathetic
Adapative
Proactive
Timeline
Prior Authorization & Eligibility Specialist
Anchorage & Valley Radiation Therapy Centers
10.2023 - 10.2024
Insurance Biller
American Physical Medicine
05.2022 - 06.2023
Patient Coordinator
Bloom Reproductive Institute
09.2019 - 10.2021
Lead Hostess & Bar Server
Arizona Country Club
09.2017 - 04.2020
Bachelor of Science - Health Care Administration
Grand Canyon University
04.2016 - 08.2020
Barista
Mocha Moose Espresso
06.2015 - 04.2018
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