Kassidy Streeter
Tracy,CA
Summary
Customer-focused professional with a background in multi-field service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall productivity
Overview
8
8
years of professional experience
Work History
Automotive Service Advisor
Honda Motor Co
Livermore, CA
04.2023 - Current
- Generate and sell scheduled maintenance to vehicle owners.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Provided estimates of repair costs to customers and discussed options with them.
- Educated customers about preventative maintenance programs available at the dealership.
- Oversee and manage mechanic workflow and productivity.
- Follow up with new consumers to create a relationship between Honda Motor Corporation and the vehicle owner.
Automotive Technician
Olsen's Automotive
Livermore, CA
11.2022 - 04.2023
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Evaluated, repaired and aligned vehicle suspensions.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan.
Lead Automotive Technician
Les Schwab
Livermore, CA
01.2022 - 12.2022
- Repaired or replaced worn components including brakes, steering systems, tires, and suspension systems.
- Provided technical guidance and training to incoming technicians.
- Provided customers with estimates of repair costs prior to beginning any work.
- Ordered necessary replacement parts from suppliers when needed.
- Communicated effectively with customers regarding their concerns about their vehicle's performance.
Sales Associate
La-z-boy Furniture Galleries
South San Francisco, CA
10.2021 - 01.2022
- Demonstrated product features and benefits to customers.
- Explained warranties and maintenance requirements for products purchased by customers.
- Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
- Answered incoming calls from customers inquiring about product availability, pricing and delivery options.
Service Coordinator
Audi of America
Livermore, CA
05.2020 - 09.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected payments from clients and updated account balances.
- Answered phone calls and answered questions from potential and current customers
Wait Staff Member
Kimoto Sake & Sushi Restaurant
Modesto, CA
04.2018 - 02.2020
- Performed opening, closing, and shift change duties to keep the restaurant working efficiently.
- Maintained customer satisfaction with timely table check-ins to assess customer needs.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Trained incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity.
- Applied problem-solving skills to resolve customer complaints and promote long-term loyalty.
Retail Sales Associate
Zumiez Inc
Kent, WA
04.2016 - 03.2018
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Organized displays to attract customers and promote sales.
- Operated point-of-sale systems accurately to process payments from customers.
- Applied security and loss prevention training.
Education
Associate of Science - Criminal Justice
Modesto Junior College
Modesto, CA06-2020
High School Diploma -
Mt. Rainier HighSchool
DesMoines, WA06-2018
Skills
- Cost Estimation
- Customer Service
- Multitasking and Organization
- Complaint/conflict resolution
- Reporting and documentation
- Technical knowledge
- Warranty processing
- Building Relationships
Timeline
Automotive Service Advisor
Honda Motor Co
04.2023 - Current
Automotive Technician
Olsen's Automotive
11.2022 - 04.2023
Lead Automotive Technician
Les Schwab
01.2022 - 12.2022
Sales Associate
La-z-boy Furniture Galleries
10.2021 - 01.2022
Service Coordinator
Audi of America
05.2020 - 09.2021
Wait Staff Member
Kimoto Sake & Sushi Restaurant
04.2018 - 02.2020
Retail Sales Associate
Zumiez Inc
04.2016 - 03.2018
Associate of Science - Criminal Justice
Modesto Junior College
High School Diploma -
Mt. Rainier HighSchool
Similar Profiles
Xiomara EsparzaXiomara Esparza
Material Handler at Honda Motor CoMaterial Handler at Honda Motor Co
Marquic LittlesMarquic Littles
Lube Service Technician at Honda Motor CoLube Service Technician at Honda Motor Co
Robert VeraRobert Vera
Electrical Controls Engineer at American Honda MotorElectrical Controls Engineer at American Honda Motor