Kassidy Sullivan
Ames,IA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
Work History
Associate
Target
06.2021 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
New Student Orientation Coordinator
Wayzata High School
08.2021 - 06.2023
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Helped students troubleshoot and resolve issues with registration.
- Sustained collaborative relationships with faculty, staff and administration.
- Coordinated and led group campus tours of up to 30 students and parents.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
- Maintained record of tours for internal evaluation and incident reporting.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Cultivated engaged student population with successful orientation programs.
- Coordinated and supervised academic advising activities.
- Assisted in development and implementation of faculty development plans.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
Tutor
Wayzata High School
09.2020 - 06.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Taught students remotely using online video chat platform and other delivery channels.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assisted students in developing study skills and strategies.
- Motivated students with accurate feedback and positive reinforcement.
- Conducted tutoring sessions at schools, homes and public spaces.
Education
Bachelor of Science - Environmental Science
Iowa State University
Ames, IA06.2027
Bachelor of Science - Statistics
Iowa State University
Ames, IA06.2027
High School Diploma -
Wayzata High School
Plymouth, MN06.2023
Skills
- Maintaining Clean Work Areas
- Consultative Sales Approach
- Product Knowledge
- Sales Expertise
- Promotional Effectiveness Review
- Time Management
- In-Store Event Promotion
- In-Store Support
- Interior and Exterior Displays
- Corporate Visual Standards
Timeline
New Student Orientation Coordinator
Wayzata High School
08.2021 - 06.2023
Associate
Target
06.2021 - Current
Tutor
Wayzata High School
09.2020 - 06.2023
Bachelor of Science - Environmental Science
Iowa State University
Bachelor of Science - Statistics
Iowa State University
High School Diploma -
Wayzata High School
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