Kassidy VanHoose
Vandalia,OH
Summary
I'm a hardworking and passionate job seeker equipped with strong organizational skills, problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Branch Manager
Abbey Credit Union, Inc.
1165 S. Miami St. West Milton, OH 45383
09.2024 - Current
- Managed daily branch operations to ensure smooth customer experiences
- Implemented financial strategies to increase client satisfaction and retention
- Supervised staff performance, fostering a collaborative work environment
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Coordinated with team to achieve branch goals and objectives effectively
Loan Officer
Abbey Credit Union, Inc.
07.2021 - 09.2024
- Evaluated loan applications for creditworthiness and compliance with lending guidelines.
- Assisted clients in understanding loan products and application processes.
- Prepared detailed loan documentation to ensure accuracy and completeness.
- Collaborated with underwriting team to expedite loan approvals and resolve issues.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Loan Officer
Mariner Finance
08.2014 - 07.2021
- Provided ongoing support to clients throughout the loan origination process.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Managed high-volume accounts to recover outstanding debts effectively.
- Analyzed customer payment history to identify trends and improve collection strategies.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
Stock Room/Sales Associate
Rue21
04.2011 - 07.2014
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Maintained extensive product knowledge to assist customers with informed purchasing decisions.
- Collaborated with team members to meet sales targets and improve store performance.
- Trained new associates on sales techniques, inventory management, and company policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree -
Sinclair Community College
Dayton, OHHigh School Diploma -
Vandalia Butler City Schools
Vandalia, OH06-2013
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Cash handling
- Conflict resolution
- Risk analysis
- Excellent communication skills
- Strong interpersonal skills
- Dependable
- Multi-tasking
- Excellent work ethic
Timeline
Branch Manager
Abbey Credit Union, Inc.
09.2024 - Current
Loan Officer
Abbey Credit Union, Inc.
07.2021 - 09.2024
Loan Officer
Mariner Finance
08.2014 - 07.2021
Stock Room/Sales Associate
Rue21
04.2011 - 07.2014
No Degree -
Sinclair Community College
High School Diploma -
Vandalia Butler City Schools