William Ramon
Elmendorf,TX
Summary
Self-motivated, dependable Field Operator, experienced in monitoring field service activities for SAWS organization and committed to overseeing logistics and disciplined enough to see the job through completion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Utility Field Coordinator
San Antonio Water System
12.2020 - Current
- Performed site visits for potential and future field locations as part of expansion planning.
- Provided clear instructions for proper field marking and layout to maintenance crew.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Contributed to development, implementation, and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Meter Technician
San Antonio Water System
08.2017 - 12.2020
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Repaired non-functioning meters and tested to verify operational status.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Used Inform Lawson Gis Mapping to transfer collected data to company databases daily.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Replace and Repair customer services and input newly required company cut-offs.
- Proven ability to learn quickly and adapt to new situations.
Field Technician
East Central Water District
01.2014 - 07.2017
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Utilized safety practices with no complaints or accidents.
- Operated heavy machinery in a proper manner and maintained a safe work environment.
Education
GED -
East Central High School
San Antonio, TX06.1983
Skills
- Inspect Completed Work
- Basic Repairs
- Computerized Maintenance Management
- Train Workers
- Safe Driving Techniques
- Preventive Maintenance
- Pre-Trip Inspections
- Field Surveys
- Adaptability and Flexibility
- Customer Needs Assessments
- Field Operations
Certification
- Certified Waste Water License II, San Antonio Water System - December 2020- Current
Timeline
Utility Field Coordinator
San Antonio Water System
12.2020 - Current
Meter Technician
San Antonio Water System
08.2017 - 12.2020
Field Technician
East Central Water District
01.2014 - 07.2017
GED -
East Central High School
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