Kassie Braden
Ocean Shores,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Assistant HR Manager
Quinault Beach Resort and Casino
11.2022 - 02.2024
- Maintains confidentiality of all privileged information
- Assist with employee relations activities including conducting investigations, collecting, tracking and organizing disciplinary actions, performance evaluations, and attendance records.
- Served as a liaison between employees and management, addressing concerns and resolving conflicts promptly.
- Improved employee satisfaction by streamlining the onboarding process for new hires.
- Facilitated performance review processes, providing constructive feedback and assisting employees in setting attainable goals for professional growth.
- Organized various employee recognition programs to boost morale and productivity throughout the company.
Recruiter
Quinault Beach Resort and Casino
01.2022 - 11.2022
- Developed and implemented effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization
- Posted jobs and assist with advertisement process
- Screen applications and select qualified candidates
- Perform background checks and drug/alcohol screens
- Assist with interview process, collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
HR Rep/HR Specialist
Quinault Beach Resort and Casino
07.2016 - 01.2022
- Assist with all daily processing requirements in activities, benefits, compensation, employee relations, internal communication, licensing/records, recruiting, employee records, and general internal and external guest service
- Conduct onboarding of newly hired employees and enter new hire information in HRIS
- Support initiatives and activities for employees and manager training.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Lead Spa Coordinator
Quinault Beach Resort and Casino
11.2011 - 07.2016
- Responsible for daily operations of the spa by scheduling appointments, training all spa staff, and monthly inventory counts and reporting
- Responsible for inputting and reporting commission and tips on the daily basis
- Streamlined appointment scheduling processes for increased efficiency and guest satisfaction.
- Developed marketing materials to showcase available services, attracting new clientele.
- Oversaw daily operations, maintaining a clean and professional environment for guests and staff alike.
- Resolved guest concerns promptly and professionally, promoting positive customer relations.
- Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
- Managed inventory and ordering of supplies, ensuring adequate stock levels were maintained at all times.
- Collaborated with management to develop new service offerings, driving revenue growth.
Sales Associate
Quinault Beach Resort And Casino
09.2011 - 07.2016
- Organized racks and shelves to maintain gift shop's visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with gift shop policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
HS Diploma -
North Beach High School
Ocean Shores, WA01.2006
Skills
- Coaching and Mentoring
- Organizational Development
- Microsoft Office proficiency
- Records Management
- Problem-Solving
- Relationship Building
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Guest inquiries
References
- Tina Martin, 360-268-3306
- Tyson Johnston, 512-771-0206
- Leilani Polk, 360-591-4364
Timeline
Assistant HR Manager
Quinault Beach Resort and Casino
11.2022 - 02.2024
Recruiter
Quinault Beach Resort and Casino
01.2022 - 11.2022
HR Rep/HR Specialist
Quinault Beach Resort and Casino
07.2016 - 01.2022
Lead Spa Coordinator
Quinault Beach Resort and Casino
11.2011 - 07.2016
Sales Associate
Quinault Beach Resort And Casino
09.2011 - 07.2016
HS Diploma -
North Beach High School
Similar Profiles
Jana FreemanJana Freeman
Cashier-Cage at Quinault Beach Resort And CasinoCashier-Cage at Quinault Beach Resort And Casino
Shannon BrysonShannon Bryson
Window Casier at Quinault Beach Resort And CasinoWindow Casier at Quinault Beach Resort And Casino
Amanda FrancisAmanda Francis
Housekeeper at Quinault Beach Resort and CasinoHousekeeper at Quinault Beach Resort and Casino