Kassie Carranza
Coupeville,WA
Summary
Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks dedicated to bushiness success. Friendly customer focused with attention to details. Good math skills and the ability to create good customer relations. Quick hands on learner loves a challenge. Great multitasker.
Overview
23
23
years of professional experience
Work History
Front Office Staff Member
Vision Plus of Oak Harbor
Oak Harbor , WA
2022.08 - Current
- Greeted patients, handled check-ins and check-outs, and managed daily appointment schedules.
- Answered phone calls, provided information about services, and scheduled appointments.
- Maintained accurate patient records and updated medical histories.
- Processed billing and insurance claims, verified patient insurance coverage, and collected payments.
- Assisted patients with pre-appointment paperwork and basic inquiries about eye care.
- Coordinated with medical staff to ensure timely patient flow and addressed any scheduling conflicts.
- Managed office supplies, ordered inventory, and maintained a tidy and organized reception area.
- Managed front desk operations, including greeting patients and answering phones.
- Scheduled and confirmed patient appointments, ensuring efficient use of office resources.
- Processed patient information, handled billing procedures, and managed insurance claims.
- Assisted with eyewear selection and processed orders for glasses and contact lenses.
- Provided excellent customer service, addressing patient concerns and inquiries promptly.
- Strong verbal and written communication
- Excellent organizational and multitasking abilities
- Knowledge of insurance billing
- Customer service-oriented with a friendly and professional demeanor
- Attention to detail and accuracy in data entry and record-keeping
- Basic understanding of eye care terminology and procedures
- Established rapport with regular guests, fostering loyalty and repeat business through personalized service.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
Sales Associate
Navy Exchange
Oak Harbor , WA
2021.03 - 2022.08
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- effectively multitask on a daily basis
Gas Station Cashier
Albertsons
Ridgecrest , CA
2011.01 - 2011.04
- Maintained clean and organized sales floor to promote excellent store appearance and meet and exceed customer expectations.
- maintained adequate inventory levels to keep shelves stocked and in demand products readily available for customers.
- Balanced cash registers and generated reports for credit and debit sales to accurately track sales
- solved complaints issued by customers for credits and return on merchandise
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Arrived on time and dressed professionally in clean company uniform.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
Cashier
Safeway
Kingman , AZ
2001.07 - 2004.02
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Kingman High School
Kingman, AZ06.2003
Skills
- Membership Sales
- Verbal and Written Communication
- Upselling Techniques
- Sales Generation
- Cash Handling
- Policy and Procedure Adherence
- Sales Goal Attainment
- POS System Operations
- Store Opening and Closing
- Inventory Control Procedures
- Product Recommendations
- Stockroom Upkeep
- Customer Needs Assessment
- Customer Service
- Time Management
- Checking Inventories
- Inventory Pricing
- Credit and Cash Transactions
- Sales Leadership
- Answering Customer Questions
- Operational Efficiency
- Eyeglass Prescriptions
- Preparing Work Orders
- Preliminary Testing
Timeline
Front Office Staff Member
Vision Plus of Oak Harbor
2022.08 - Current
Sales Associate
Navy Exchange
2021.03 - 2022.08
Gas Station Cashier
Albertsons
2011.01 - 2011.04
Cashier
Safeway
2001.07 - 2004.02
High School Diploma -
Kingman High School
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