Kassie Cheers
Runnells,IA
Summary
Focused professional with over 10 years of experience in customer service and office management, specializing in office coordination and team leadership. Highly skilled in patient care coordination, data entry, and enhancing operational efficiency. Proven track record of improving patient satisfaction and streamlining office processes for optimal performance. Adept at mentoring new staff and fostering a collaborative team environment.
Overview
19
19
years of professional experience
Work History
Care Coordinator
Altoona Smiles PC
Altoona, IA
01.2023 - Current
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Ensured accurate data entry of patient information into the office management system.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front Desk Administration
Fort Des Moines Dental
Des Moines, IA
11.2019 - 01.2023
- Organized and maintained front desk operations, including check-in and check-out procedures.
- Greeted guests warmly upon arrival at the front desk area.
- Answering 5 line incoming calls
- Credentialing with Insurance companies
- Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
- Referring patients on to further care, transferring insurance, x-rays, patient treatment, and scheduling
- Scanning, emailing, faxing patient records
- Creating templates for office use
- Processed payments for services rendered at the front desk using a Point-of-Sale system
- Answered questions regarding dental procedures and recommended treatments based on individual needs.
- Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
Hairstylist
Lh Salon
Altoona, IA
11.2018 - 11.2019
- Evaluated client hair type, condition and desired outcome to determine ideal services
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Created repeat business by developing long-term relationships with regular customers to increase client base
- Selected hair colors, products and services based on customer preference and individually designed hair care plan
- Collected payment from customers and scheduled next appointments
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Designed and recommended home care hair regimens and treatments for individual customer needs
Hairstylist
Hair Fx Salon And Spa
Altoona, IA
11.2013 - 11.2018
Hairstylist
Amore Salon
Altoona, IA
03.2012 - 11.2013
Hairstylist
Cost Cutters
Altoona, IA
02.2011 - 03.2012
Receptionist
La James International College
Johnston, IA
03.2010 - 10.2010
- Oversaw office inventory by restocking supplies and submitting purchase orders for new and current products
- Scheduled appointments for students for services performed in a full-service beauty school
- Kept reception area clean and organized to offer positive first impression to every visitor
- Responded to telephone inquiries from clients and delivered information to inform and educate callers
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Processed payments for full-service beauty school
- Took accurate messages for staff and management to facilitate open and speedy communication
Childcare Worker
Shining Stars Child Development Center
Pleasant Hill, IA
03.2006 - 10.2010
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Secured indoor and outdoor premises to protect children under care
- Recorded information about behavior, food served and medications administered
- Developed and implemented lesson plans based on ages and abilities of class children
- Balanced schedules to provide optimal rest, play and educational periods
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Cared for up to 4 children ranging in age from 12months to 24months
- Provided nurturing and appropriate environment for children ranging in age from newborn to 12 years old
Teller
US Bank
Altoona, IA
11.2005 - 03.2006
- Balanced daily cash deposits and vault inventory with zero error rate
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Delivered prompt, accurate and excellent customer service
- Recommended additional products, services and benefits for customers
- Trained employees on cash drawer operation
- Directed specific questions to appropriate branch personnel
Education
Cosmetology -
La James International College of Hairstyling
Johnston, IA01.2011
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA01.2005
Skills
- Customer Service
- Teamwork
- Creative
- Verbal/Written Communicator
- Organized
- Teachable/Trainable
- Scheduling
- Active Listener
- Leader
- Data Entry
- Inbound and Outbound Calling
- Computer Knowledge
- Goal Setting
- Dental insurance experience
References
References available upon request.
Timeline
Care Coordinator
Altoona Smiles PC
01.2023 - Current
Front Desk Administration
Fort Des Moines Dental
11.2019 - 01.2023
Hairstylist
Lh Salon
11.2018 - 11.2019
Hairstylist
Hair Fx Salon And Spa
11.2013 - 11.2018
Hairstylist
Amore Salon
03.2012 - 11.2013
Hairstylist
Cost Cutters
02.2011 - 03.2012
Receptionist
La James International College
03.2010 - 10.2010
Childcare Worker
Shining Stars Child Development Center
03.2006 - 10.2010
Teller
US Bank
11.2005 - 03.2006
Cosmetology -
La James International College of Hairstyling
High School Diploma -
Southeast Polk High School
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