Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kassie Cole

Wichita,KS

Summary

Versatile Account Advisor with 1 year of experience developing and maintaining strategic long-term relationships with key accounts. Skillful in developing successful marketing strategies and creating sales forecasts to target daily, monthly and yearly objectives. Diligent and proactive professional dedicated to meeting or exceeding organizational goals while providing excellent customer service and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Account Advisor

Aaron's
11.2023 - 01.2024
  • Enhanced customer retention through proactive communication and personalized account management.
  • Developed strong client relationships through excellent interpersonal skills and consistent follow-up on outstanding issues.
  • Reduced customer complaints by providing timely solutions and maintaining open lines of communication.

Direct Support Professional

Goodwill Industries
07.2022 - 07.2023
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Customer Retention Specialist

Rent One
01.2022 - 06.2022
  • Analyzed applicants' financial status and properly evaluated to determine feasibility of new and old account loans and extensions.
  • Arranged for debt repayment and established repayment schedules based on customer financial situations.
  • Reviewed accounts to determine reasons for overdue payments and helped review terms of sales, service and credit contracts.

Assistant Credit Manager

Rent-A-Center
06.2021 - 10.2021
  • Analyzed applicants' financial status and properly evaluated to determine feasibility of new and old account loans and extensions.
  • Arranged for debt repayment and established repayment schedules based on customer financial situations.
  • Reviewed accounts to determine reasons for overdue payments and helped review terms of sales, service and credit contracts.

Cashier

Kwikshop
03.2021 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Cashier

Braums Restaurant
11.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Manager

KFC
01.2019 - 06.2019
  • Control daily inventories and time sequences of food, equipment, and cash deposits as well as report the information into the software.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Peer Support Specialist

MENTAL HEALTH ASSOCIATION OF SCK
02.2017 - 03.2018
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships
  • Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients
  • Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.

Assistant Manager

KFC
08.2014 - 09.2016
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

GED -

WICHITA TECHNICAL INSTITUTE
Wichita, KS
03.2017

Skills

  • Food Service
  • Customer Service
  • Management
  • Account management
  • Analysis skills
  • Microsoft Excel
  • Administrative experience
  • Microsoft Word
  • Professionalism and Etiquette
  • Client Retention Strategies
  • Forklift and Warehouse experience

Certification

  • Forklift Certification, 06/01/23, Present
  • Driver's License, 04/01/21, 10/01/27

References

  • Skyler Bollinger, (316) 652-1472
  • Pat Tuten, (316) 250-0212
  • Alma Hernandez, (316) 550-7824
  • Sarah Larios, (316) 365-1042

Timeline

Customer Account Advisor

Aaron's
11.2023 - 01.2024

Direct Support Professional

Goodwill Industries
07.2022 - 07.2023

Customer Retention Specialist

Rent One
01.2022 - 06.2022

Assistant Credit Manager

Rent-A-Center
06.2021 - 10.2021

Cashier

Kwikshop
03.2021 - 06.2021

Cashier

Braums Restaurant
11.2020 - 03.2021

Shift Manager

KFC
01.2019 - 06.2019

Peer Support Specialist

MENTAL HEALTH ASSOCIATION OF SCK
02.2017 - 03.2018

Assistant Manager

KFC
08.2014 - 09.2016

GED -

WICHITA TECHNICAL INSTITUTE

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