Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Conrads

Lebanon

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Central Support Operations Coordinator Level 2

NaviHealth/United Health Group
09.2020 - Current
  • Answering phones from customers professionally and responding to customer inquiries and complaints
  • Routing inbound calls to the appropriate resources
  • Serves as administrative (non-clinical) support for the remote clinical services team
  • Process inbound and outbound data and communication (i.e
  • Faxes, emails and electronic communication) according to productivity and quality standards
  • Enter the required data into the naviHealth database accurately and in a timely manner
  • Establish relationships and communicate, when appropriate, to providers, clients and/or naviHealth field/care management staff as defined by departmental policy and process

Medical Assistant

Saint Thomas Medical Partners/Howell Allen Clinic
10.2016 - 09.2020
  • Welcome patients by greeting them in person or on the telephone
  • Counsel patients by transmitting physician's orders and questions about surgery
  • Schedule surgeries by planning with the surgical center, verifying times with patients and preparing charts, preadmission and consent forms
  • Maintain office scheduling and event calendars
  • Performed various administrative duties such as: operating phone systems, faxing, copying, printing, scanning, and mailing
  • Making sure patients understand their surgery and relay any questions on to the provider
  • Actively listening to patients' concerns and understanding that surgery is sometimes a scary idea for most patients
  • Scheduling and explaining all tests so that patients understand why they are having the test done
  • Relaying phone calls to the correct person so a patient's question can be answered quickly
  • Answering/solving the patient's problems in a timely manner
  • Building a relationship with patients from consultation to the postoperative visit and beyond

Medical Assistant

Vanderbilt Health/Williamson Medical Center Walk-In Clinic
01.2015 - 10.2016
  • Assists physician/provider in performing office examinations and procedures
  • Organizes and manages clinic patient flow
  • Gathers/documents patient screening data
  • Performs in-office diagnostic testing (e.g., EKGs)
  • Assists with patient and family education
  • Cleans rooms and instruments
  • Orders and distributes supplies
  • Schedules appointments and testing, directs phone calls and emails, handles physician correspondence, manages insurance referrals

Certified Pharmacy Technician

Walgreens
06.2013 - 05.2015
  • Establish or maintain patient profiles, including lists of medications taken by individual patients
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
  • Prepare and process medical insurance claim forms and records

Education

Medical Assistant Certificate -

BERKELEY COLLEGE
DOVER, NJ
09.2014

Liberal Arts Associates Degree -

SUSSEX COUNTY COMMUNITY COLLEGE
NEWTON, NJ
05.2013

Skills

  • Quality assurance and control
  • Customer relations
  • Task delegation
  • Production
  • Productivity management
  • Teamwork and collaboration
  • Customer service
  • Employee motivation
  • Records organization and management
  • Customer service management
  • Data management
  • Staff training/development

Timeline

Central Support Operations Coordinator Level 2

NaviHealth/United Health Group
09.2020 - Current

Medical Assistant

Saint Thomas Medical Partners/Howell Allen Clinic
10.2016 - 09.2020

Medical Assistant

Vanderbilt Health/Williamson Medical Center Walk-In Clinic
01.2015 - 10.2016

Certified Pharmacy Technician

Walgreens
06.2013 - 05.2015

Liberal Arts Associates Degree -

SUSSEX COUNTY COMMUNITY COLLEGE

Medical Assistant Certificate -

BERKELEY COLLEGE

Similar Profiles

CREATE PROFILE
Kassandra Conrads