Kassie Gard
Gilford,New Hampshire
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Ellacoya Barn And Grille
10.2022 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Food Service Team Member/ Cashier
Winnipesaukee Baygulls
02.2022 - 09.2022
- Received orders from customers and input into order management system.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
Assistant
Laura Herbert KW Realtor
06.2021 - 09.2021
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Recorded expenses and maintained accounting records.
- Data entry.
- Promoted sales by acquiring product knowledge and providing product solutions to customers.
- Provided accurate and effective product solutions to customers and promoted sales.
Education
Gilford High School
Gilford, New Hampshire06.2024
Skills
- Customer Needs Assessments
- Meal Delivery
- Proper Storage Procedures
- Active Listening
- Meat Preparation
- Food Portioning and Packaging
- Kitchen Station Restocking
- Meat and Poultry Slicing
- Critical Thinking
- Vegetable and Fruit Preparation
- Weighing and Measuring
- Accurate Cash Handling
- Reservation Coordination
- Dining Room Management
- Conflict Resolution
- Bill Computation
- Customer Service
Timeline
Restaurant Hostess
Ellacoya Barn And Grille
10.2022 - Current
Food Service Team Member/ Cashier
Winnipesaukee Baygulls
02.2022 - 09.2022
Assistant
Laura Herbert KW Realtor
06.2021 - 09.2021
Gilford High School
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