Kassondra Hoyt

Service of process commencement.

• Correspond with Sheriff's office or process servers regarding service of process.
• Correspond with the Courts.
• Draft and file motions via mail or e-filing system.
• Run/process various reports through our case management system, excel, and client systems.
• Process incoming mail, including packages via UPS/FedEx.
• Process and manage collateral documents for all ME files.
• Process outgoing mail, including packages via UPS/FedEx
• Research to determine potential heirs of decedent.
• Locate addresses for potential heirs using online resources of public records.
• Ensure the Court has all required documentation needed to schedule hearing.
• Correspond with Newspapers regarding publications.
• Process notices of liens and/or delinquent utility or tax bills.
• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
• Prepared legal briefs, motions, and pleadings.
• Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
• Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
• Promoted a positive work environment by providing training and guidance to junior paralegals or other staff as needed.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.lem-solving skills to maintain team efficiency and organize workflows.

• Analyze staff productivity and efficiency.
• Provide feedback and coach staff regarding performance and provide with any tools or suggestions to strengthen their current skills and build new ones.
• Supervise day to day activities such as call logs, answer rates, and productivity.
• Assign new tasks to staff when necessary.
• Work alongside other managerial staff to create new procedures for best efficacy.
• Scheduling of breaks/lunches for the team.
• Train new staff members.
• Self-pay collections – collect payments, set up payment arrangements within client guidelines.
• Patient services – answer billing questions regarding to claims, services rendered, insurances processing, etc.
• Understand and explain medical insurance processes.
• Properly delegate accounts to the correct department for further review/resolution.
• Effectively manage escalated callers while assisting with their concerns to satisfaction.
• Respond to attorney correspondence/requests.
• Cash operations – process credit card payments, process checks, balance EOD batches, post payments from various means.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

• Accurately identify and manage files appropriate for further investigation or referral to other areas within the department
• Effectively utilize specialty resources such as medical, vocational and legal to achieve optimum claims outcomes.
• Effectively manage a caseload of claims to the appropriate duration.
• Responsible for being familiar with specialized workflow requirements and performance standards for any assigned customers.
• Developing decision rationale and current claim activities accurately and thoroughly; both verbally and in writing, to claimants, employers and other constituents.
• Provide excellent customer service by providing processing benefit payments on a timely basis and responding to all inquiries on a timely basis.
• Maintain accurate and up-to-date activities for each assigned claim, and documents in a thorough, timely and accurate manner.
• Develops and maintains a good rapport with claimants, policyholders and field sales offices.
• Communicate technical information to claimants, other external customers as appropriate and field personnel regarding financial matters, contractual provisions, benefit calculations and offsets, and claim practices.
• Thorough and timely investigation, documentation and analysis of claim decisions.
• Efficient and fair claim management in a high-risk legal environment.
• Render claim related decisions in accordance with policies and procedures, quality and service standards with partnership and direction from management.

• Allocating jobs and workloads to individual staff members based on their ability.
• Create training manuals for PSR team and new hires.
• Train new staff members.
• Client relations/support on designated projects.
• Implementing new initiatives and making sure all staff understand them.
• Giving prompt and accurate information on individual staff member performance.
• Making sure all tasks given to staff are done on time and to the required standard.
• Ensuring a clean, safe and friendly working environment for all team members.
• Making sure that Health & Safety rules are strictly followed by all team members.
• Establishing team and staff targets as a reflection of the company’s objectives.
• Providing accurate information to senior managers on key issues.
• Processing credit card/check payments.
• Loading of new business/payment files into system.
• Auditing of accounts to ensure accuracy.
• Answering incoming phone calls from patients.
• Take escalated phone calls and ensure resolution.
• Cash management.
• Work queue management.
• Head team meetings.

• Managed work areas and maintained appropriate levels of inventory.
• Assisted in opening and closing of location, including cash handling and deposits.
• Manager on duty when the store manager and assistant manager was off duty.
• Handled guest complaints and maintained a positive shopping experience for all customers.
• Assisted customers over the phone regarding store operations, products, promotions and orders.
• Ensured floor and stock areas consistent with store standards.

• Responsible for overseeing the day-to-day operations of an 8-member team
• Performed general record keeping and accounting duties.
• Ensured that checkout areas were properly maintained in a clean and orderly condition at all times.
• Oversaw all register transactions, processing of customer purchases, and handling any refunds and overrides.
• Took steps necessary for disciplinary actions, which include directly administering discipline, participating in disciplinary actions and providing input to the managers on required disciplinary actions.
• Ensured proper scheduling of breaks and meal periods.

• Assisted in opening and closing of location, including cash handling and deposits.
• Handled guest complaints and maintained a positive shopping experience for all customers.
• Assisted customers over the phone regarding store operations, products, promotions and orders.