KASSIE KENDALL

• Responsible for executing on learning development programs and initiatives to enhance the skills and knowledge within the organization and customers
• Leads team in assessing training needs, collaborating with various functions, creating learning materials, and evaluating the effectiveness of training initiatives
• Plan and execute on a strategic learning and development plan aligned with organizational goals and industry trends
• Supports the Learning Solutions & Technology team of instructional designers, technical writers, and facilitators in the development of high-quality, innovative learning technology solutions, using both traditional and emerging methods with a strong emphasis on effectiveness & sustainability
• Executes on the development of engaging and effective learning materials, including, LMS architecture, webinars, learning resource website, eLearning modules and curriculum, job aids, and other resources
• Facilitates collaborative conversations and partnerships with Subject Matter Experts (SMEs) and stakeholders to provide relevant recommendations and clearly align on learning content and objectives
• Evaluates the effectiveness and success of our learning efforts to continuously improve effectiveness and accessibility

Select Accomplishments:

• Strategized, developed, and implemented user role certification programs for internal and external customers
• Overhauled and launched our customer implementation training and onsite learning program.

• Led projects through the design lifecycle from scoping, research and analysis, design, development, and launch, providing clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation
• Collaborated with subject matter experts and program managers to plan and design BETA resources and new functionality releases
• Designed and managed learning solutions & programs to support internal learning and development goals
• Managed design, creation and maintenance of all learning resources and maintained learning technology architecture
• Identified the most appropriate training approach to meet the demands of the learning objectives and learners
• Responsible for the end-to-end delivery of L&D solutions

Select Accomplishments:

• Led, managed, and implemented role base learning curriculum for customer implementations and user role expectations within our Inventory Management System
• Designed new learning architecture for customers and internal teams with implementing and launching New Hire learning curriculum, eLearning, webinars, Online Help learning resource library and user guides
• Drove internal and external solution competence by introducing, developing, and implementing eLearning, video and simulation learnings and technology to the business.

• Led and drove the learning technology strategy to provide innovative learning solutions to internal and external stakeholders
• Leveraged knowledge of adult learning principles and concepts, instructional design theory, and evaluation methods to inform and advance learning strategy
• Leveraged instructional design expertise to develop and maintain innovative training material that met learner needs and promoted solution competency
• (eLearning, videos, website content, technical documentation, and trainer guides)
• Contributed to the successful implementation and adoption of WaveMark's Inventory Management Solution through training delivery, instructional design and learning technologies
• Collaborated with internal and external stakeholders, subject matter experts and team members to assess and identify performance and learning needs
• Facilitated virtual training sessions and instructor lead sessions to internal and external stakeholders to advance solution competency

Select Accomplishments:

• Led, managed, and implemented the online external customer training experience through role-based curriculum development and delivery
• Drove internal and external solution competence by introducing, developing, and implementing eLearning, video and simulation learnings and technology to the business.

• Led large scope talent development programs and processes; proactively communicated with stakeholders and provided informative updates across multiple, competing projects
• Consulted with management teams to conduct assessments and instructional analysis to determine business needs and performance gaps; managed large scope talent development programs and processes to meet business needs
• Proactively identified issues that impacted leadership development, organizational development, associate effectiveness, and company performance; built and maintained strong internal partnerships
• Designed, developed, delivered, and evaluated training programs for organizational development interventions to address identified needs at the individual, team, or departmental levels; collaborated with subject matter experts
• Conducted intra and interdepartmental Train the Trainer programs; served as troubleshooting expert for stakeholders post training on related systems and/or programs
• Proactively monitored talent development programs to conduct project evaluation and follow-up activities; collaborated with leaders to determine and apply any necessary updates
• Worked directly with third party business partners to develop, deliver, and/or evaluate training and instructional materials
• Developed and maintained computer-based training modules including audio, video, graphics, and user interactions; worked effectively with the IT department to understand technology standards and to deliver workable solutions
• Served as mentor to junior level team members concerning talent development and organizational programs and/or processes.

• Partnered across the organization to identify key learning and development needs, formulate a business case(s) in support of strategy implementation, and evaluated the business ROI for each program
• Built programs through the use of adult learning principles, instructional design theories and experiential action-based training concepts
• Designed and developed instructor led training, eLearning, and videography programs focused on competencies, skills, behaviors, and functional knowledge
• Managed the LMS/Talent Management System for the organization, including course catalog maintenance for internal courses and vendor-supplied courses
• Managed and grew the online social/collaborative learning environment, as well as the use of mobile technology for learning and development
• Lead research and reporting activities, and project implementations for online talent development initiatives, including Annual and Mid-Year Performance Reviews, Career Planning, Courses, Curriculum and Compliance Programs
• Manage all logistics and partnerships involved in the administration of the L&D curriculum, and managed relationships with third-party vendors

Select Accomplishments:

• Managed multiple phases of the enterprise TM system implementation for Home Office and Store Ops functions
• Coached and mentored Shared Service Consultant on a weekly basis (touch-base, career development)
• Coached and trained functional managers and business leaders on how to build, develop, and deliver training and learning opportunities for their teams
• 2016 Saba Customer Excellence Awards at Express: ROI Power & Excellence in Talent Management
• ELearning! Magazine Top 100 Learning Organizations & Chief Learning Officer (CLO) Magazine: Top 100 Learning Elite company

• Led project management activities supporting instructional design and development programs with a focus on growth of management skills, behaviors, and knowledge gaps
• Developed substantial product knowledge in conjunction with cross-functional partners to increase Associate knowledge and drive retail sales
• Developed instructor guides, participant materials, learning assessments, and job aids; created communications plans to support product launches and key department goals
• Designed, developed, and maintained courses in company LMS
• Determined business ROI for each program
• Evaluated data to determined training and curriculum results and effectiveness

Select Accomplishments:

• Managed and implemented multiple company initiatives by researching current market trends and software usage for training technology (LMS: Saba Cloud, eLearning expansion for Store Ops)
• Developed and implemented workforce management (WFM) Processes Suite for Field and Store Ops functions.

• Collaborated with cross-functional partners to drive training and development initiatives to ensure alignment with organizational goals
• Developed eLearning, workshops, and virtual training to support cross-site facilitation and partnerships
• Provided coaching and guidance to trainers and training coaches for course development, template usage and delivery
• Created project documentation including design templates, standards, style guides, technical specifications, train-the-trainer, and pilot materials
• Researched best practices with other local companies to develop a call quality system, and guided Leadership Meetings to finalize quality metrics and procedures

Select Accomplishments:

• Mentored training coordinators on process documentation, designing job aids and processes, and instructional design software utilities/ delivery of services
• Led and trained the Consultant Support Center NICE (VoIP call recording software) implementation.

• Operated as a change agent to support the Customer Contact Center by designing, developing, and delivering training content
• Designed, develop, and facilitate virtual training to support cross-site facilitation and partnerships
• Partnered closely with Quality Department to ensure a high-level customer experience through appropriate and timely training interventions
• Designed facilitator-led and multimedia-based training programs
• Recommended training curriculum and enhancements based on data analysis of performance patterns and quality assurance scores
• Managed courses and maintained data within the LMS, and maintained training standards, timelines, and budgetary objectives
• Communicated project roadblocks appropriately with business partners, and continually suggested improvements for on-going/supplemental training programs

Select Accomplishments:

• Drove cultural learning transformation in support of new online training software (Adobe Captivate) and participated on Moodle implementation
• Partnered with Sr
• Manager to improve training effectiveness by identifying and utilizing new technologies and learning methodologies, and increased performance results by exploring and developing new training initiatives.