Kassie Martins
River Oaks,TX
Summary
Knowledgeable Qualified Mental Health Professional
Results-driven mental health professional focused on delivering impactful crisis intervention services. Proven ability to manage and de-escalate high-stress situations while maintaining collaborative approach with multidisciplinary teams. Reliable and adaptable, consistently meeting evolving needs and goals through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Busser
La Madeleine
Fort Worth, TX
08.2025 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Managed cash drawer, ensuring accuracy and accountability during shifts.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Cleaned and organized dining areas to enhance guest experience.
- Assisted servers by promptly delivering food and beverages.
- Maintained stock levels of utensils and supplies for efficient service.
- Collaborated with kitchen staff to ensure timely table turnover.
- Monitored cleanliness of tables, floors, and restrooms throughout shifts.
Crisis Interventionist I
MHMR Tarrant County
Fort Worth, TX
05.2023 - 11.2024
- Met with clients on a weekly or biweekly basis to provide support, reassurance, and link them to resources as necessary.
- Assisted clients with their needs.
- Completed required assessments with clients at the start and end of their time with the CMHC program.
- Helped clients track their progress with goals established at each session.
- Attended mandatory training courses to maintain QMHP credentials.
- Assisted clients in returning to normal functioning following a mental health crisis.
- Provided transportation for clients as necessary.
Child & Adolescent Case Manager
Denton County MHMR
Denton, TX
07.2021 - 11.2021
- Met with clients at least once a month to assess needs and progress towards goals previously established.
- Provided skills' training to clients.
- Attended mandatory training courses to maintain QMHP credentials.
Parking Lot Cashier & Parking Lot Attendant
Dickie's Arena
Fort Worth, TX
01.2020 - 07.2020
- Handled financial matters with cash, credit cards, and debit cards through the cash register system and portable cash register system.
- Redirected traffic during various events and at the end of events.
- Scanned season passes during the Fort Worth Stock Show and Rodeo.
- Provided information to customers about various events going on at the Dickie's Arena campus.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX01.2019
Associate of Arts - Psychology
Tarrant County College
Fort Worth, TX12-2016
High School Diploma - undefined
Pinkerton Academy
Derry, NH01.2014
Skills
- Customer service excellence
- Reliability and punctuality
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
Certification
- Texas Food Handler's Certificate, Learn2Serve, 2 years
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Cashier/Busser
La Madeleine
08.2025 - 11.2025
Crisis Interventionist I
MHMR Tarrant County
05.2023 - 11.2024
Child & Adolescent Case Manager
Denton County MHMR
07.2021 - 11.2021
Parking Lot Cashier & Parking Lot Attendant
Dickie's Arena
01.2020 - 07.2020
High School Diploma - undefined
Pinkerton Academy
Bachelor of Arts - Psychology
University of North Texas
Associate of Arts - Psychology
Tarrant County College