Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Hobbies and Interests
Generic

Kassie Palmer

Highgate Center

Summary

Dynamic and passionate professional with a proven ability to quickly grasp new concepts and adapt to diverse challenges. Committed to excellence and consistently delivering 100% effort in every endeavor, fostering a positive impact in the workplace. Recognized for reliability and dependability, ensuring efficient and effective task completion. Eager to contribute skills and enthusiasm to make a meaningful difference in any role.

Overview

21
21
years of professional experience

Work History

Store Manager

Habitat for Humanity
01.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Behavioral Interventionist

NCSS
05.2021 - 12.2023
  • Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
  • Partnered with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
  • Promoted a positive learning environment by modeling appropriate social skills and fostering respectful interactions among students.
  • Designed engaging lessons that incorporated social-emotional learning components, increasing self-awareness and interpersonal competence among students.
  • Reduced classroom disruptions by providing proactive support to teachers in managing challenging behaviors.
  • Enhanced student engagement with evidence-based strategies such as token economies and self-monitoring techniques.
  • Served as a resource for school personnel in addressing behavioral challenges, contributing to a supportive and collaborative educational community.
  • Collaborated with multidisciplinary teams to develop comprehensive behavior support plans, resulting in improved student functioning.
  • Evaluated the effectiveness of intervention strategies using data-driven decision making, ensuring optimal results for each student.
  • Maintained accurate records of student progress and communicated findings to relevant stakeholders, facilitating informed decision-making processes.

Cashier/ front end /deli manager

Macs Quick stop
07.2009 - 05.2021
  • Company Overview: Gas station/deli
  • I am a manager of deli and main person on the front end of the store. I over see all the prices and ordering of the store. That also includes bank runs and working with all the vendors that come into the store. I am very good with customer service and leading in a fast paced environment. In addition to that i handle customer complaints and returns. I also handle hiring and firing and training.
  • Contact: frank cater – 8025243182
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

cashier and customer service

Food City
01.2006 - 01.2008
  • Company Overview: grocery store
  • It was a basic cashier job however, i was the only one running register during the day. So i was very good at customer service in a fast paced environment. That included being responsible for the money in my drawer and completing a cash out at the end of the night.
  • Contact: Mike Daneau

Classroom Assistant

Exploratorium
01.2005 - 01.2006
  • Company Overview: Child care facility
  • I would help with caring for children of all ages from three months to school aged. Helping them grow and learn as well as teaching. Also assisting them in making safe choices with friends and others. I would do daily activities with crafts and helping them in whatever learning curriculum was age appropriate for each child.
  • Contact: Desiree – no longer in business

Education

GED -

Vermont Adult Learning
St Albans, Vermont
01.2002

Skills

  • Communication
  • Problem solving
  • Time management
  • Leadership
  • Team work
  • Active listening
  • Conflict resolution
  • Decision making
  • Customer service
  • Social skills
  • Attention to detail
  • Empathy
  • Fast
  • Efficient
  • Organizational skills
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Shift scheduling
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Staff management
  • Staff supervision
  • Strategic thinker
  • Bank deposit procedures

LANGUAGES

English
Full Professional Proficiency

Timeline

Store Manager

Habitat for Humanity
01.2023 - Current

Behavioral Interventionist

NCSS
05.2021 - 12.2023

Cashier/ front end /deli manager

Macs Quick stop
07.2009 - 05.2021

cashier and customer service

Food City
01.2006 - 01.2008

Classroom Assistant

Exploratorium
01.2005 - 01.2006

GED -

Vermont Adult Learning

Hobbies and Interests

Helping others and making a difference in others lives.

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