Kassie Rodgers
Hogansville,GA
Summary
I am relocating to the Orlando area. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
11
11
years of professional experience
Work History
EXECUTIVE SERVICE ASSOCIATE
PIEDMONT NEWNAN HOSPITAL
02.2021 - Current
- Manages calendar for CMO and Executive Director of Patient Services; scheduling meetings and appointments, and coordinates travel arrangements
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Took notes and dictation at meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and maintained automated alert systems for important deadlines.
- Worked with senior management to initiate new projects and assist in various processes.
- Assisted with various special projects to optimize workflow processes, including implementing new record-keeping systems or creating training materials for staff members.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Ensured optimal patient experience by promptly addressing concerns or inquiries and providing compassionate support during their visit.
- Assisted medical professionals with research projects by gathering relevant data, organizing findings, and preparing presentations for conferences or publications.
- Contributed to improved patient satisfaction scores by consistently delivering friendly service and prompt assistance in person or over the phone.
- Managed sensitive information with utmost confidentiality, adhering to HIPAA regulations and safeguarding patient privacy at all times.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
DEPARTMENT ASSISTANT
PIEDMONT NEWNAN HOSPITAL
01.2020 - 02.2021
- Responsible for attendance log, Kronos timekeeping, PTO and updating staff schedule
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Contributed to budget planning by monitoring expenses and making recommendations for cost reductions where possible.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
- Reviewed invoices for accuracy before submitting them for payment approval, ensuring proper allocation of funds within the department budget constraints.
- Assisted in managing schedules for senior team members which led to better time utilization across multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
FINANCIAL CARE AGENT
PIEDMONT NEWNAN HOSPITAL
04.2018 - 01.2020
- Patient Registration for Outpatient, Main & ED
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Educated patients on importance of preventive health care and insurance coverage.
- Provided excellent customer service to patients and medical staff.
- Addressed bad debts in line with set protocols.
- Resolved customer complaints using established follow-up procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
PATIENT SERVICE SUPERVISOR
ANKLE & FOOT CENTERS OF GEORGIA
07.2014 - 03.2018
- Created training manual for front office & billing staff
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve billing issues.
- Managed patient complaints professionally, addressing concerns promptly to ensure satisfaction.
- Streamlined patient admission processes for a more efficient and pleasant experience.
- Implemented new procedures to improve accuracy in medical records management and reduce errors.
- Oversaw the recruitment process for new hires, ensuring a qualified team of dedicated professionals was employed at all times.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
WELLNESS COORDINATOR
HEALTHY LIFE CHIROPRACTIC
03.2013 - 07.2014
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Education
MEDICAL BILLING & CODING -
WEST GEORGIA TECHNICAL COLLEGE
05.2012
Skills
- Report Distribution
- Invoice Preparation
- Strategic Planning
- Presentation Development
- Materials Organization
- Office Management
- Meeting planning
- Workflow Improvements
- Business Administration
- Problem-Solving
- Executive Support
- Honest and Dependable
- Spreadsheet tracking
- Document Filing and Retrieval
- Supply Ordering
- Expense Reporting
- Call Routing
- Expenditures Oversight
- Compensation and benefits
- Reliable and Responsible
- Travel Arrangements
- Meeting Agenda Preparation
- Filing and data archiving
- Administrative Support
- Microsoft Office
- Time Management
- Payroll
- Project Management
- Office Administration
Personal Information
Relocation: Orlando, Florida
Timeline
EXECUTIVE SERVICE ASSOCIATE
PIEDMONT NEWNAN HOSPITAL
02.2021 - Current
DEPARTMENT ASSISTANT
PIEDMONT NEWNAN HOSPITAL
01.2020 - 02.2021
FINANCIAL CARE AGENT
PIEDMONT NEWNAN HOSPITAL
04.2018 - 01.2020
PATIENT SERVICE SUPERVISOR
ANKLE & FOOT CENTERS OF GEORGIA
07.2014 - 03.2018
WELLNESS COORDINATOR
HEALTHY LIFE CHIROPRACTIC
03.2013 - 07.2014
MEDICAL BILLING & CODING -
WEST GEORGIA TECHNICAL COLLEGE
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