Kassie Sibert
Burleson,TX
Summary
Senior Director and outstanding performer in customer service and sales within the Senior Living Industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of assisted living business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Director
Abby Senior Living
03.2021 - Current
- Direct day-to-day administrative and operational functions for 234 unit community, providing guidance and leadership to over 70 employees across more than 6 departments.
- Worked with Sales and Marketing Director to open 50% occupancy. Current occupancy is 75% at 7 months pot CO.
- Oversaw all financial transactions and management functions, strategically managing $500k operating budget.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Interact with residents and families to build relationships
- Oversee management of all associates including recruiting, training, discipline, and coaching
- Responsible for details of operations including housekeeping, maintenance, culinary, activities, etc.
- Conducted routine community inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with TX HHSC regulations.
- Assembled opening documents for Life-safety inspection and HHSC Health survey
- Conduct meetings with staff, directors, residents, and resident families
- On call 24 hours a day for emergency/crisis situations
Family Advisor
Caring.com
08.2020 - 03.2021
- Provide excellent listening skills to obtain the consumers need
- Make accurate recomendations for level of care
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Answered inbound telephone calls from interested customers.
- Upsold additional products and services after identifying customer needs and requirements.
Executive Director/ General Manager
Sagora Senior Living
01.2018 - 07.2020
- Direct day-to-day administrative and operational functions for 198-bed community that housed Independent Living, Assisted Living, and Memory Care. Providing guidance and leadership to over 136 employees across more than 8 departments on campus.
- Worked with Sales and Marketing Director to ensure 100% occupancy. Brought new build Memory Care Unit from 41% to 100% in 8 months.
- Oversaw all financial transactions and management functions, strategically managing $1mil operating budget.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Interact with residents and families to build relationships
- Oversee management of all associates including recruiting, training, discipline, and coaching
- Responsible for details of operations including housekeeping, culinary, activities, etc.
- Conducted routine community inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with TX HHSC regulations.
- Hold meetings with staff, directors, residents, and resident families
- On call 24 hours a day for emergency/crisis situations
Business Director
Sagora Senior Living/ Senior Lifestyle Corporation
08.2015 - 01.2018
- Manage AP and AR for community
- Generate resident statements and maintain accounts
- Operate department within budget
- Assist management team including Executive Director and Home Office staff
- Perform administrative functions in support of Executive Director
- Address resident concerns in regards to bills and accounts
- Supervise front desk staff
- Serve as Manager on Duty as assigned
- Work with management and department heads to market and manage community
Commercial Lines/ Office Manager
Perkins Insurance Agency
09.2013 - 08.2015
- Prepares summaries of insurance, schedules, and proposals as needed for account review. Remarket renewals, contacts clients, creates renewal proposals, and handles other renewal activities in coordination with the producer(s).
- Renews policies following agency standards; verifies each renewal’s accuracy; ensures that all renewals are produced.
- Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier.
- Determines reasons for requests for cancellations; acts to save accounts; notifies producer(s) according to agency standards. Processes and follow up on cancellations request to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible.
- Assists clients in submitting first reports of claims, obtaining adjusters or visits from agency staff; facilitates prompt response from carrier staff and follows up on claims status to keep insureds informed and to work towards settlement of claims; uses each claim contact as an occasion to review overages and market as needed.
- Attended regular management meetings to discuss, in strictest confidence, financial matters including payroll, bonus, and commissions.
- Communicate with Agency Principals in all aspects of the business.
- Assist Controller in planning weekly meetings and training schedules and opportunities.
- Manage office of 12 employees as well as well seeking new hires, interviewing, performance reviews, new hire orientation, completing changes to handbook and policies as needed.
- Worked closely with Agency Principals to accomplish all necessary HR tasks.
Education
Amarillo College
Amarillo, TXSkills
- Hiring and recruitment
- Training and mentoring
- Staff Management
- Customer rapport and relationship building
- Patient/Family education and counseling
- Staff relationship building and retention
- Occupancy strategies
- Solution selling
Certification
Assisted Living Administrator's Certificate
Timeline
Executive Director
Abby Senior Living
03.2021 - Current
Family Advisor
Caring.com
08.2020 - 03.2021
Executive Director/ General Manager
Sagora Senior Living
01.2018 - 07.2020
Business Director
Sagora Senior Living/ Senior Lifestyle Corporation
08.2015 - 01.2018
Commercial Lines/ Office Manager
Perkins Insurance Agency
09.2013 - 08.2015
Amarillo College
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