Kassie Smith
LUBBOCK,TX
Summary
Proven Event Coordinator with a track record of enhancing member satisfaction and boosting event attendance at Hillcrest Country Club Bar & Grill. Expert in event planning and social media marketing, demonstrating exceptional project management and guest relations skills. Achieved significant cost savings without compromising quality, showcasing a results-driven approach and strong leadership capabilities. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
9
9
years of professional experience
Work History
Event Coordinator/ Membership Director
Hillcrest Country Club Bar & Grill
01.2023 - 05.2024
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Organized the food & beverage options.
- Ordered linens.
- Set up the different event rooms accordingly.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Trained and supervised event staff to complete tasks on time.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Built relationships with customers and community to establish long-term business growth.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Performed event coordination for larger parties and gatherings.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Reviewed event bills to confirm accuracy and approve payment.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Set up tours with potential members & gave them all of the information of the different membership packages that we offered.
- Entered new members into the system, emailed a "thank you & welcome" email to all new members that joined.
- Made flyers for special events & promoted on social media.
Office Manager
Texas Truck & Equipment
05.2017 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Leasing Agent
Ashton Pointe Apartment Homes
10.2015 - 05.2019
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
Education
High School Diploma -
Coronado High School
Lubbock, TX05.2001
Skills
- Event Planning
- Project Management
- Time Management
- Guest Relations
- Event Setup and Breakdown
- Event Marketing
- Special events planning
- Social Media Marketing
- Vendor Relations
- Guest Management
- Corporate Events Planning
- Room Setup and Breakdown
- Client Relationship Development
- Social Media Management
- Menu Planning
- Wedding trends proficiency
- Entertainment Booking
- Client meetings
- Marketing
- Staff Leadership
Timeline
Event Coordinator/ Membership Director
Hillcrest Country Club Bar & Grill
01.2023 - 05.2024
Office Manager
Texas Truck & Equipment
05.2017 - 12.2021
Leasing Agent
Ashton Pointe Apartment Homes
10.2015 - 05.2019
High School Diploma -
Coronado High School
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