Summary
Overview
Work History
Education
Skills
Timeline
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Kassie Teicheira

Ripon,CA

Summary

Adept at financial management and fostering customer relationships, I spearheaded a lease-up process at Wright Equities, achieving a 90% occupancy rate within the first year. My background in operations management and staff development, coupled with a knack for process improvement, has consistently enhanced business efficiency and client satisfaction across roles.


Overview

8
8
years of professional experience

Work History

Business Manager

Wright Equities
09.2023 - Current
  • Managed the Lease-Up Process: Led the lease-up for a newly constructed 200+ unit luxury apartment community, overseeing all aspects of leasing and property operations, ensuring successful transition from construction to occupancy.
  • Process Improvement & Promotion: Identified operational inefficiencies and implemented process enhancements that reduced turnaround times, resulting in a 90% occupancy rate within the first year. Promoted for contributions to operational excellence.
  • Corporate Leasing Achievement: Secured a corporate lease for 23 apartments in one month, contributing to occupancy and revenue growth.
  • Strategic Operations Planning: Developed and executed strategic plans aimed at optimizing property operations, enhancing tenant satisfaction, and increasing overall property value.
  • Financial Oversight: Managed budgeting, financial reporting, and the financial performance of the property, ensuring fiscal health and profitability.
  • Tenant Ledger Management: Oversaw tenant accounts, ensuring the timely and accurate completion of move-out statements, while maintaining strong money management practices.
  • Vendor & Service Provider Relations: Cultivated relationships with vendors and service providers, ensuring high-quality service delivery, cost-effective solutions, and efficient operations.
  • Team Leadership & Training: Recruited, onboarded, trained, and managed property management staff, ensuring a well-equipped team to deliver outstanding service and achieve operational goals.
  • Policy Development & Compliance: Developed and enforced policies and procedures, ensuring operational compliance and consistency across the property portfolio.
  • Event Planning & Execution: Coordinated large-scale events and property-related activities to promote tenant engagement and community-building.
  • Marketing Strategy Implementation: Led the development and execution of marketing strategies to increase property visibility and optimize occupancy rates.
  • Reporting & Analysis: Prepared and presented comprehensive reports on property performance, financial status, and market trends to senior management and stakeholders, driving data-informed decision-making.
  • Legal Compliance & Eviction Process: Initiated eviction proceedings in compliance with state laws and represented the property in court hearings, ensuring adherence to legal requirements.

Office Administrator

Devons Jewelers
06.2021 - 09.2023
  • Customer Engagement & Communication: Managed all aspects of customer communication, including answering inquiries, handling correspondence, and scheduling appointments to foster positive engagement and enhance customer experience.
  • Inventory & Order Management: Processed special orders, coordinated inventory transfers, and maintained organized stock levels to ensure seamless operations and meet customer satisfaction objectives.
  • Quality Control & Customer Satisfaction: Oversaw quality inspections for jewelry repairs and custom orders, consistently adhering to high standards that led to improved customer satisfaction and loyalty.
  • Financial Transaction Management: Handled sensitive financial transactions with a strong emphasis on confidentiality and accuracy, ensuring zero discrepancies in credit and cash processing.
  • Sales Support & Customer Service: Assisted the sales team in providing exceptional customer service, greeting and supporting customers, which directly contributed to overall sales success.
  • Vendor Relationship Management: Cultivated and maintained strong relationships with vendors, ensuring timely deliveries and high-quality service, supporting business operations and meeting inventory needs.
  • Product Development Coordination: Assisted in managing the development of new products, coordinating project timelines, and ensuring smooth transitions from project initiation to completion.
  • Project Documentation & Tracking: Supported the product development team by maintaining accurate project documentation, tracking pricing, and monitoring progress across multiple stages of development.
  • Cross-Functional Collaboration: Worked closely with teams including Product Development, Sourcing, and Inventory Management to establish project milestones and ensure timely delivery of objectives.
  • Internal & External Communications: Managed internal and external communications, preparing reports for senior management, and coordinating meetings by organizing agendas and summarizing key takeaways.
  • Project & Inventory Tracking: Oversaw efficient project tracking through the management of samples, invoices, and inventory audits, ensuring the security of merchandise and new product samples.
  • Organizational Efficiency & Compliance: Demonstrated strong organizational skills, supporting process discipline and operational efficiency while ensuring adherence to divisional standards and compliance with company policies.

Leasing Consultant

Cushman & Wakefield
05.2019 - 05.2021
  • Tenant Engagement & Support: Greeted and assisted prospective tenants, current residents, and vendors, providing exceptional service and fostering positive relationships.
  • Property Tours & Leasing: Conducted property tours, explained leasing terms and pricing, and provided detailed information on available rentals, contributing to successful tenant acquisition.
  • Marketing & Lease Generation: Supported marketing efforts and successfully generated leases for new move-ins and renewals, contributing to occupancy and retention goals.
  • Confidential Information Management: Handled sensitive tenant and financial information with a high level of confidentiality and professionalism.
  • Insurance & Compliance: Collected and processed renter’s insurance from residents, ensuring compliance with property policies.
  • Property Maintenance Oversight: Coordinated maintenance requests, tracked work orders, and conducted property inspections to uphold quality standards and ensure a well-maintained environment.
  • Administrative Support: Managed phone calls, took detailed messages, scheduled appointments, and performed various office tasks such as filing paperwork and responding to faxes.
  • Financial Recordkeeping: Maintained tenant ledgers for utilities and rent, prepared move-out documents (SODA’s), and uploaded relevant documentation and pictures to CRM systems (Yardi).
  • Data Entry & Reporting: Utilized Microsoft Office, CRM systems, and Yardi for accurate data entry, preparing and entering data for various reports for management and ownership.
  • Budget & Event Planning: Assisted in overseeing accounting functions, managing budgets, and planning resident events to enhance community engagement.
  • Policy & Legal Compliance: Ensured adherence to company policies, procedures, and Fair Housing laws, maintaining compliance in all tenant and property management activities.
  • Interim Management Experience: Temporarily served as Assistant Property Manager for three apartment complexes totaling 756 units, managing operations and resident relations over an 8-month period, demonstrating leadership and operational efficiency.

Bridal Sales Consultant

David's Bridal
08.2018 - 06.2019
  • Client Consultation & Product Selection: Provided personalized guidance to clients, advising on product selections based on individual preferences and needs, ensuring a tailored and satisfying experience.
  • Data Collection & Customization: Accurately gathered client measurements and preferences to recommend the best options for their needs, ensuring satisfaction and a seamless fit for all involved.
  • Product Coordination & Upselling: Assisted clients in selecting complementary items such as accessories and footwear, ensuring a cohesive and personalized look for various occasions.
  • Transaction Management: Processed credit and cash transactions with precision and attention to detail, ensuring accurate and efficient payment handling.
  • Operational Support: Managed operational tasks including product transfers, markdown applications, and assisting with inventory receiving, contributing to smooth business operations.
  • Client Relationship Management: Maintained detailed records of client measurements, preferences, and transaction history, enabling personalized follow-up and service to enhance customer retention.

Team Lead Sales Associate

JCPenney Jewelry Store
03.2017 - 01.2019
  • Merchandise Presentation & Organization: Organized and maintained display cases to effectively highlight products, ensuring a visually appealing and engaging customer experience.
  • Department Management & Customer Service: Managed the Diamond Bay section, maintaining high standards for product presentation and customer service, ensuring a premium shopping experience.
  • Customer Engagement: Provided exceptional service by greeting customers, answering inquiries, and offering support, contributing to a positive store atmosphere and customer satisfaction.
  • Transaction Processing & Financial Oversight: Accurately processed cash and credit transactions, managing financial responsibilities with attention to detail and accountability.
  • Operational Management: Opened and closed multiple departments, including jewelry, Sephora, and women’s wear, ensuring smooth daily operations and adherence to company policies.
  • Sales Performance: Consistently exceeded credit and sales targets, demonstrating strong sales skills and a customer-focused approach to achieving business goals.
  • Team Coordination & Leadership: Assigned tasks to associates, ensuring efficient workflow and the timely completion of daily operations.
  • Inventory Management: Received, processed, and organized jewelry inventory, ensuring accuracy and maintaining proper stock levels for optimal product availability.
  • Administrative Support: Managed and organized paperwork to support administrative functions, contributing to operational efficiency and compliance.

Education

High School Diploma -

Sierra High School
Manteca, CA
05-2015

Skills

  • Financial management
  • Project management
  • Analytical thinking
  • Customer relationship management
  • Sales and marketing
  • Process improvement
  • Operations management
  • Regulatory compliance
  • CRM software
  • Vendor engagement
  • Business management
  • Staff training/development

Timeline

Business Manager

Wright Equities
09.2023 - Current

Office Administrator

Devons Jewelers
06.2021 - 09.2023

Leasing Consultant

Cushman & Wakefield
05.2019 - 05.2021

Bridal Sales Consultant

David's Bridal
08.2018 - 06.2019

Team Lead Sales Associate

JCPenney Jewelry Store
03.2017 - 01.2019

High School Diploma -

Sierra High School

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Kassie Teicheira