Kassie Sue Mitchell
Athens,TN
Summary
Dynamic Office Coordinator with proven expertise at in enhancing workflow efficiency and client relations. Skilled in schedule coordination and office management, I implemented process improvements that boosted productivity and client retention. I help keep morale high by showing up with positivity.
Overview
10
10
years of professional experience
Work History
Office Coordinator
McCay Southern
11.2023 - Current
- Coordinated office operations to enhance workflow efficiency and support team goals.
- Managed scheduling and logistics for meetings, ensuring timely communication among stakeholders.
- Created and maintained filing systems to streamline document retrieval and organization.
- Assisted in the preparation of reports by compiling data from various sources for analysis.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as a point of contact for clients, providing exceptional customer service that led to increased client retention rates.
Customer Care Representative
Whirlpool
08.2015 - 11.2023
- Managed customer inquiries through various channels, ensuring timely and accurate responses.
- Resolved product issues by coordinating with internal departments for effective solutions.
- Trained new team members on customer service protocols and company systems.
- Developed and maintained documentation for customer interactions to enhance service quality.
- Implemented process improvements that streamlined workflows, increasing overall efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
McMinn Central Highschool
Englewood, TNSkills
- Schedule coordination
- Office administration
- Accounts receivable
- Customer service
- Client relations
- File organization
- Strategic planning
- Bookkeeping
- Mobile notary services
- Scheduling and calendar management
- Organizational skills
- Event coordination
Timeline
Office Coordinator
McCay Southern
11.2023 - Current
Customer Care Representative
Whirlpool
08.2015 - 11.2023
High School Diploma -
McMinn Central Highschool