Kassiopia Zubriski
Bartender, Customer Service Rep, Online Streamer
Snellville,GA
Summary
Enthusiastic Bartender/Server proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring 15+ years of related experience to a new growth-oriented position.
A passion for guest services and helping people. Hardworking and quick to pick up new skills while improving old ones at the same time
Overview
13
13
years of professional experience
Work History
Legends Bar and Grill
Don Jeng Bar Owner
Loganville, GA
01.2022 - 04.2022
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Maintained Pool Tournaments
- Managed service of our repeat Pool clientele
- Light cleaning and organizing
- Expo work, setting up deserts
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked ID cards and verified bar guests were of legal age.
- Assisted cashiers with processing customer payments and documenting orders.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Increased alcohol sales by promoting Mid level alcohol then top tier rather than starting at Well choices.
Server
Benchwarmers Sports Bar
Atlanta, GA
10.2016 - 02.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Responsible for up to 15 tables or more at times.
Cashier
Gamestop
Snellville, GA
04.2016 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
Server, Togo Specialist
Chilis's Bar And Grill
Lawrenceville, GA
03.2012 - 04.2016
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Utilized Aloha Pos to record orders and special requests, relaying orders to kitchen staff.
- Answered 15-50 to-go order phone calls per 5-6 hour shift , conveying menu options over telephone and accurately estimating time of delivery.
Medical Assistant
Holistic Family Medicine Dr. Edward Garbacz M.D.
Dunwoody, GA
09.2008 - 01.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Processing bloodwork and shipping it out to the Lab
- Removing Acupuncture Needles and cupps after Cupping therapy
- I created the book that trained future medical assistants for office until the Dr passed away
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Tested and recorded blood glucose levels
- Obtained all prescribed laboratory testing
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Education
High School Diploma -
Loganville High School
Loganville, GA05.2002
Skills
- Guest Satisfaction, Making repeat clientele frequently
- Menu Memorization
- Growing knowledge of Mixology
- Suggestive selling and Upselling
- Problem Detection and Resolution
Timeline
Legends Bar and Grill
Don Jeng Bar Owner
01.2022 - 04.2022
Server
Benchwarmers Sports Bar
10.2016 - 02.2021
Cashier
Gamestop
04.2016 - 12.2016
Server, Togo Specialist
Chilis's Bar And Grill
03.2012 - 04.2016
Medical Assistant
Holistic Family Medicine Dr. Edward Garbacz M.D.
09.2008 - 01.2012
High School Diploma -
Loganville High School
Online Streamer/Influencer
I run a stream playing Final Fantasy online and other games as well as Vlogging. I am currently working on a "Single Moms Club" through tik tok, Youtube, Twitch, and other social media to help single moms (and fathers) have an outlet to share their struggles and triumphs. Giving them a place to feel like they arent alone and possibly create lifelong friends and "family." Being a single mom is hard and I believe this outlet could be a real help to many parents.
Online Streamer/Influencer
I run a stream playing Final Fantasy online and other games as well as Vlogging. I am currently working on a "Single Moms Club" through tik tok, Youtube, Twitch, and other social media to help single moms (and fathers) have an outlet to share their struggles and triumphs. Giving them a place to feel like they arent alone and possibly create lifelong friends and "family." Being a single mom is hard and I believe this outlet could be a real help to many parents.
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