Art, outdoors, music, and traveling
Kassious Catchings
Carpenter
Wesson,MS
Summary
Dynamic Customer Service Representative with a proven track record at Atlanta Braves Stadium, excelling in problem resolution and customer relations. Recognized for enhancing customer loyalty through personalized solutions and effective communication. Skilled in CRM and team collaboration, consistently exceeding performance metrics and fostering a positive service environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Atlanta Braves Stadium
05.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Hazlehurst High
Hazlehurst, MSSkills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Customer relations
Problem resolution
Critical thinking
Decision-making
Team collaboration
Computer proficiency
Task prioritization
Customer relationship management (CRM)
Customer satisfaction measurement
Technical support
Follow-up skills
Client relations
Team development
Product and service solutions
Coordination
Sales expertise
Reading comprehension
Order processing
Assertiveness
Product sales
Service upselling
De-escalation techniques
Prioritization
Service standard compliance
Brand representation
Staff education and training
Product promotion
Retail store support
Staff training
Stock management
Proofreading
Store maintenance
Business development
Additional Information
I am a very hard worker Determine to complete any task and I love challenges. I'm a great people person. Also I'm great with customer service and meeting people's needs. Also, when i start something I aim to finish it even if it means I have to stay over my own scheduling. I look forward to being a great part of your team and i look forward to you seeing me work hard.
Interests
Timeline
Customer Service Representative
Atlanta Braves Stadium
05.2024 - 01.2025
Hazlehurst High