Kassandra Campos
Tacoma,WA
Summary
Accomplished Client Service Manager at Morgan Stanley, Wealth Management, adept in client relationship building and financial acumen. Spearheaded initiatives that significantly enhanced client satisfaction and retention. Proven track record in training and mentoring teams, driving sales growth at Durango Bar LLC, and ensuring high-quality project outcomes. Demonstrates exceptional communication and schedule management skills.
Overview
6
6
years of professional experience
Work History
Client Service Manager
Morgan Stanley, Wealth Management
09.2022 - 06.2024
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
General Manager
Durango Bar LLC
01.2020 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
HMSHost
09.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Child Nutrition Manager
Salt Lake City School District
02.2018 - 02.2020
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Conducted regular evaluations of kitchen equipment, ensuring timely maintenance for optimal performance.
- Disseminated information to community agencies, school staff and students to promote increased interest in lunch programs.
Education
High School Diploma -
Horizonte
Salt Lake City04.2013
Skills
- Client Relationship Building
- Resource referrals
- Exceptional communication
- Training and mentoring
- Schedule Management
- Financial Acumen
Languages
Spanish
Native or Bilingual
Timeline
Client Service Manager
Morgan Stanley, Wealth Management
09.2022 - 06.2024
Manager
HMSHost
09.2021 - 08.2022
General Manager
Durango Bar LLC
01.2020 - 06.2023
Child Nutrition Manager
Salt Lake City School District
02.2018 - 02.2020
High School Diploma -
Horizonte
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