Kassondra Burrowes
Vincennes,IN
Summary
Dynamic Consumer Services Supervisor at Home Sweet Home Care with a proven track record in staff development and strategic planning. Expert in enhancing customer service and optimizing scheduling processes. Adept at training and mentoring teams, ensuring high-quality care delivery while maintaining meticulous documentation and compliance with safety protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consumer Services Supervisor
Home Sweet Home Care
06.2016 - Current
I’m responsible for all scheduling, as well as hiring caregivers and intakes with new clients. I maintain employee files and expirations, as well as client files and authorizations. I have a lot of typing and computer experience, as well as customer service experience seeing as I answer and handle phone calls on a daily basis with my current job.
Education
GED -
Lincoln High School
Vincennes, IN05.2009
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Process improvement
- Process monitoring and improvement
- Relationship building
- Schedule development
- Policy enforcement
- Public speaking
- Priority management
- Conflict resolution
- Software experience
- Verbal and written communication
- Safety protocols
- Policy and procedure development
- Task delegation
- Documentation and reporting
- Workflow management
- Employee development
- Performance management
- Staff education
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Excellent communication
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Active listening
- Reliability
- Self motivation
- Task prioritization
- Written communication
- Quality assurance
- Program evaluation
- Time management abilities
- Problem-solving abilities
- Goal setting
- Teamwork
- Customer relationship management
Certification
Certified Trainer with The Indiana Home & Hospice Care Foundation
CPR certified
Timeline
Consumer Services Supervisor
Home Sweet Home Care
06.2016 - Current
GED -
Lincoln High School
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