Kassondra Johnson
Lago Vista
Summary
Customer service professional with a proven track record of delivering exceptional service to clients. Proficient in utilizing Adobe products, Word, and Excel to efficiently handle diverse tasks. Experienced in both forward-facing customer service and business-to-business interactions. Recognized for strong work ethic and unwavering loyalty, dedicated employee driven by passion and determination.
Overview
12
12
years of professional experience
Work History
Loan Processor
DHI Mortgage a Division of D.R. Horton Homes
08.2021 - 02.2025
- I was a remote loan processor for Phoenix AZ
- I closed an average of 8 -10 loans a month, with a average customer service score of 96%
- I am knowledgeable in all Fannie Mae, Freddie Mac and VA loan guidelines
- I also have experience with Desktop Underwriter, Encompass, Blend and nCino
Online Sales Agent
D.R. HORTON HOMES
07.2020 - 08.2021
- I was one of the five Online Sales Counselors here
- As a team we answered an average of 5,000+ calls a month and 1,000+ emails
- We answered any questions new home buyers had on the buying process and about any community in the Austin selling market along with setting appointments for them to view the model homes
Marketing Coordinator
D.R. HORTON HOMES
10.2018 - 07.2020
- In this role I was in charge of updating our Divisions website on a regular basis, monitoring and posting on our Facebook page, event planning and scheduling, creating/editing graphics for sales and promotions, creating maps and floorplans in Adobe Illustrator, editing photos and other general marketing jobs as needed
Online Sales Agent
D.R. HORTON HOMES
07.2016 - 10.2018
- I was one of the two Online Sales Counselors here
- As a team we answer anywhere from 800+ calls a month and 400+ emails
- I follow up with all emails and calls that we receive, along with compiling our group stats, covering model homes when needed and help with assistant scheduling
SYSTEM SUPPORT SPECIALIST
D.R. HORTON HOMES
04.2013 - 07.2016
- In this role I was part of the System Support team
- I answered on average 30+ calls a day regarding system issues from company staff
- I also answered emails regarding system issues
- I was in charge of all access reviews, making sure that all current employees had the correct access and all previous employees did not have any access
Education
High School Diploma -
Oak Harbor High School
Oak Harbor, WA01-2000
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Document review
- Customer service
- Event planning
- Detail-oriented
- Relationship building
- Scheduling
- Promotions and marketing
- Build marketing campaigns
Timeline
Loan Processor
DHI Mortgage a Division of D.R. Horton Homes
08.2021 - 02.2025
Online Sales Agent
D.R. HORTON HOMES
07.2020 - 08.2021
Marketing Coordinator
D.R. HORTON HOMES
10.2018 - 07.2020
Online Sales Agent
D.R. HORTON HOMES
07.2016 - 10.2018
SYSTEM SUPPORT SPECIALIST
D.R. HORTON HOMES
04.2013 - 07.2016
High School Diploma -
Oak Harbor High School
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