Kassy Checinski

• Handled and owned the Compliance Audits every quarter for our banking partner, Comenity Bank
• Managed all bank, name, address changes for our Providers
• In charge of the doctor locator for the company and added new accounts daily as well as updates
• In charge of all rejected settlements that came from Comenity Bank which would entail contacting practices to notify about any transactions or refunds that were rejected by our banking partner and take the necessary actions required to correct
• Worked closely with Senior Management on various projects
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
• Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
• Resolved customer issues quickly and effectively while maintaining a high degree of customer satisfaction

• Managed over 1,300 accounts and roughly $72MM worth of

annual business in the greater Los Angeles area and Ventura county on the Specialty side of CareCredit

• Influenced usage habits by training and providing additional ways to incorporate patient financing within existing customer offices by providing best practices. (Doctors, office managers and patient coordinators)
• Form rapport with customers by listening and actively responding to their needs, wants and concerns
• Maintained a large geographic territory with strategic planning while also attending trade shows
• Observe trends within the industry to help motivate my accounts to grow business while networking to create relationships with counterparts
• Enhanced practice development by implementing strategic initiatives and streamlining processes
• Expanded service offerings through the identification of new business opportunities and market trends
• Increased client satisfaction by establishing strong relationships and addressing their needs promptly