Kassy Nguyen
Schaumburg,IL
Summary
Dedicated and results-driven administrative professional with a comprehensive background in office management, project coordination, and administrative support. Proven ability to streamline processes, enhance efficiency, and drive organizational growth. Proficient in utilizing diverse software applications and managing multiple tasks in a fast-paced environment. Strong communication and interpersonal skills with a keen eye for detail. Seeking a challenging role in business administration to leverage my skills and contribute to the success of a dynamic organization
Overview
8
8
years of professional experience
Work History
Senior Intake Specialist
Robert Half
Schaumburg, IL
05.2021 - Current
- Supervises application approvals, denials, escalations and daily operations to maintain high quality customer experience, efficiency and performance metrics
- Review daily assignment of applications, managing a remarkably high workload with extreme accuracy
- Spearheaded process improvement initiatives by conducting trend analysis on findings; implemented remediation actions that increased operational efficiency by 35% and reduced processing time by 50%
- Prepares daily summary reports to identify program trends and communicate financial performance of the program to leadership
- Collaborates with various internal and external stakeholders to identify areas of improvement leading to a 25% increase in customer satisfaction scores and a 30% reduction in churn rate.
Client Support Representative
Optics Planet
Northbrook, IL
02.2020 - 04.2021
- Resolved customer inquiries in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Trained new employees on customer service policies and procedures.
- Monitored incoming calls, emails, chats and other forms of communication from customers.
Administrative Support Specialist
L.A Nails
Villa Park, IL
01.2016 - 01.2020
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Created an analysis of customer retention, customer satisfaction, and financial performance
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among team of 12 and cut down paperwork by 75%.
- Provided administrative support to senior management, including scheduling meetings and coordinating travel arrangements.
Education
BBA - Business Administration And Management
Harper College
Schaumburg, IL05-2026
Skills
- Strong emotional intelligence
- Communication
- Transformative leadership
- Project Management Skills
- Collaborative Problem Solving
- Database Management
- Quality Control Management
- Operating Procedures Implementation
- Team Collaboration
- Highly detailed oriented
- Quick learner
- Easily Adaptable
Timeline
Senior Intake Specialist
Robert Half
05.2021 - Current
Client Support Representative
Optics Planet
02.2020 - 04.2021
Administrative Support Specialist
L.A Nails
01.2016 - 01.2020
BBA - Business Administration And Management
Harper College
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