Kastle Alford
Winnabow,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Circle K
01.2019 - 09.2022
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Inventory Associate
Walmart
01.2015 - 12.2018
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed orders for new supplies based on established needs and special circumstances.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Created reports detailing all aspects of inventory, including costs, deliveries and usage.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Maintained inventory count, tracked usage and documented variances.
- Completed scheduled audits with efficient and accurate approach.
- Completed physical inventory counts each day.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Streamlined the inventory management process for increased efficiency with consistent organization and labeling practices.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Waitress
Dino's Drive In
02.2010 - 01.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed and resolved differences between accounting information and cash drawer.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Education
GED -
Cape Fear Community College
Wilmington, NC1 2019
Associate of Applied Science - Accounting And Finance
Cape Fear Community College
Wilmington05.2024
Skills
- Order management
- Sales techniques
- Goals and performance
- Relationship building and management
- Staff Management
- Staff Supervision
- Training
- Cost Control
- Employee scheduling
- Business Development
- Customer Relations
- Department Oversight
Certification
- ServSafe
Timeline
Assistant Store Manager
Circle K
01.2019 - 09.2022
Inventory Associate
Walmart
01.2015 - 12.2018
Waitress
Dino's Drive In
02.2010 - 01.2015
GED -
Cape Fear Community College
Associate of Applied Science - Accounting And Finance
Cape Fear Community College
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