Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kasyria Turocy

Pittsburgh,PA

Summary

Experienced creative team leader with expertise in implementing efficient operating rhythms and management system structures. Proficient in analyzing, articulating, and resolving diverse problems, I bring a strong analytical and organized approach to work. With over 10 years of experience in customer relationship management, I am seeking opportunities to further develop and contribute within dynamic environments of retail organizations.

Overview

11
11
years of professional experience

Work History

Operations Specialist

PNC Bank
11.2022 - Current


  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.

Teller

PNC Bank
09.2021 - 11.2022
  • Addresses and understands customers’ needs through effective communication while processing a variety of customer interactions
  • Utilizes knowledge of PNC products and services to educate customers and make appropriate referrals to branch staff or PNC ecosystem partners
  • Knowledge and ability to adhere to policies and procedures; manages multiple priorities while ensuring teller and branch daily operations are completed in an efficient and accurate manner.

Teaching Assistant

The Early Learning Center at Yeshiva
08.2020 - 06.2021
  • Assists lead teachers with creating and preparing lesson plans in compliance with state, school, and class rules and regulations
  • Revises lesson materials with students individually or in small groups by using problem-solving skills and effective communication to adapt to students' learning abilities
  • Observes and documents student behavior to discuss with lead teachers to recognize issues students are facing and recommend solutions; keeps parents and guardians informed and addresses and understands their needs for their children.


Sales Specialist

Victoria’s Secret
03.2019 - 06.2020
  • Uses active listening skills and asks questions to address and understand customer needs
  • Knowledge and ability to recommend products and services to customers based on customer needs
  • Obtains sales goals by taking initiative and problem-solving with customers to find the best product personally for them.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Worked with store managers to implement new displays, promotions and store layout changes.

Team Lead

Goodwill
12.2017 - 03.2019
  • Assists store managers by managing multiple priorities while overseeing personnel and daily operations
  • Provides leadership and direction to staff, program participants, donors, and customers, ensuring that production and quality goals are achieved, and sales expectations are met while operating in an efficient manner
  • Ensures a positive application of organizational policies and procedures by all staff and retail facilities.
  • Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.

Team Lead

Forever 21
08.2016 - 11.2017
  • Addresses and understands customer needs by effective communication and recommending products
  • Knowledge and ability to train and mentor associates in products, guidelines, and operational policies
  • Manages multiple priorities such as customer experience, sales goals, operational policies, and merchandising standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.

Circulation Clerk

Andrew Carnegie Free Library
07.2013 - 06.2016
  • Knowledge of automated circulation system to check items in and out and collect fines
  • Addresses and understands customers’ needs by using effective communication to recommend materials and services via lobby and telephone
  • Inspects and assures materials are maintained in good condition and placed in accurate library shelving by shelf-reading and reshelving materials as needed.
  • Maintained aesthetically pleasing environments by regularly updating fixtures, shelves, and lighting.

Education

Associates Degree in Social Work -

Community College of Allegheny County
Pittsburgh, PA
01.2020

Skills

  • Customer experience
  • Sales Analysis
  • Problem-Solving
  • Time Management
  • Multitasking
  • Excellent Communication
  • Adaptability and Flexibility
  • Coaching and Mentoring
  • Operations Management
  • Merchandise presentation
  • Customer Engagement
  • Project Management

References

Available upon request

Timeline

Operations Specialist

PNC Bank
11.2022 - Current

Teller

PNC Bank
09.2021 - 11.2022

Teaching Assistant

The Early Learning Center at Yeshiva
08.2020 - 06.2021

Sales Specialist

Victoria’s Secret
03.2019 - 06.2020

Team Lead

Goodwill
12.2017 - 03.2019

Team Lead

Forever 21
08.2016 - 11.2017

Circulation Clerk

Andrew Carnegie Free Library
07.2013 - 06.2016

Associates Degree in Social Work -

Community College of Allegheny County

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Kasyria Turocy