Kat Arn
Port Washington,WI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
Work History
Sr. Hardship Support Specialist
Empower
10.2021 - Current
- Educated participants on the plan-specific steps for requesting a Hardship Withdrawal required by their retirement plan.
- Clearly communicated to participants the requisite paperwork needed to get their request in good order..
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Lighting Consultant
YellowblueLED
06.2018 - 02.2022
- Improved energy efficiency for clients by implementing sustainable lighting solutions.
- Enhanced lighting design quality by conducting detailed assessments and providing tailored recommendations..
- Developed customized lighting plans to meet client specifications and budget requirements.
Bartender
Milwaukee Ale House
03.2013 - 07.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Arts - American Sign Language Interpretation
Milwaukee Area Technical College
Milwaukee, WI05.2001
Skills
- Problem-Solving
- Organizational Skills
- Attention to Detail
- Excel proficiency
- Motivated Learner
- Data Compiling
- Empathy and patience
- Collaborative Team Player
- Interpersonal Skills
Timeline
Sr. Hardship Support Specialist
Empower
10.2021 - Current
Lighting Consultant
YellowblueLED
06.2018 - 02.2022
Bartender
Milwaukee Ale House
03.2013 - 07.2019
Associate of Arts - American Sign Language Interpretation
Milwaukee Area Technical College
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