Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kat Bailey

Cameron,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Sr. Operations Administrator - HR

FedEx:Ground
Raeford, North Carolina
09.2024 - Current
  • Manage the daily calendar.
  • Coordinate and schedule meetings, including room reservations, and technical setup, for seamless execution.
  • Create and distribute documents, such as agendas, and meeting minutes.
  • Assist with special projects as requested by the management team.
  • Schedule appointments.
  • Assist with the preparation of reports, presentations, and spreadsheets.
  • Provide administrative support to the management team.
  • Perform general clerical duties such as photocopying, faxing, mailing, and scanning documents.
  • Track project performance data to generate reports, and keep management informed of important trends.
  • Handle incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Develop and implement filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Answer phone calls and emails to provide information, resulting in effective business correspondence.
  • Provide support for talent acquisition.
  • Conduct orientations.
  • Process new hires.
  • Maintain records per policy.
  • Support the HR department.
  • Support station operation.
  • Develop and implement operational procedures to improve efficiency, accuracy, and timeliness of operations.
  • Monitor and analyze operational performance to identify areas for improvement.
  • Conduct regular audits to ensure compliance with established regulations and policies.
  • Provide guidance and support to team members in resolving operational issues.
  • Resolve customer service inquiries related to operational matters in a timely manner.
  • Analyze data from multiple sources to generate insights into operations performance trends.
  • Coordinate with internal teams to develop strategies for improving workflow processes.

Operations Administrator II - HR

FedEx Ground
Raeford, NC
09.2023 - 09.2024
  • Assisted in the development of operational processes and procedures.
  • Monitored operations to ensure expectations were met.
  • Initiated and maintained relationships with new employees.
  • Organized and tracked hiring process and training.
  • Maintained detailed records.
  • Coordinated internal resources to resolve customer inquiries promptly.
  • Executed administrative tasks such as filing documents. Made sure files were up to date and follow policy standards.
  • Provided support to management during decision-making processes.
  • Identified areas for improvement and took initiative to see those areas improve.
  • Worked closely with cross-functional teams to coordinate activities across departments.
  • Managed personnel records according to organizational policies and regulations.

Package Handler

FedEx
Liberty, MO
05.2023 - 09.2023
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Assisted in loading delivery trucks with prepared packages.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Protected company inventory by maintaining and organizing storage areas.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Sorted packages to appropriate slide, line or belt for final distribution.

Homeschool Teacher

4Ms
Grand Rapids, MI
02.2017 - 05.2023
  • Developed lesson plans based on student strengths and weaknesses.
  • Observed students for specific learning styles and planned activities to maximize learning.
  • Managed simultaneous needs of 4 children with organized schedules.
  • Supported digital online delivery of lessons and materials in home-based environment.
  • Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
  • Delivered effective education based on sound principles and clear objectives.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Prepared and graded subject tests for students.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.

Business Owner

Here To Help Home Care
Grand Rapids, MI
07.2012 - 02.2017
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.

CSC Representative

Farmers Insurance Agency
Grand Rapids, MI
01.2013 - 12.2014
  • Answered questions and resolved concerns for customer support.
  • Established relationships with existing customers to promote new product or service opportunities.
  • Conducted outreach calls, promoting brand and encouraging purchases.
  • Conveyed value proposition to persuade clients.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Education

Laramie Senior High School
Laramie, WY
05.1997

Skills

  • Clerical and administrative support
  • Communication skills
  • Data and report management
  • Meeting facilitation
  • Health and safety compliance
  • Business development
  • Time management
  • Operations management
  • Scheduling coordination
  • Workflow optimization
  • Human resources
  • Customer relationship management
  • Brand management
  • Operational procedures
  • Policy and procedure development
  • Performance evaluations
  • Policy implementation
  • Sales and marketing
  • Staff management
  • Team leadership
  • Performance Management
  • Schedule Preparation
  • Staff Development
  • Talent acquisition
  • Paradox
  • EHire

Accomplishments

  • Set up over 7 million dollars worth of contracts during my time at Farmers.
  • Created a CSC operations manuel for my replacement that required hours of work, earning recognition from upper management.
  • Started a small start up company (HTHHC), beginning with a team of one, to growing and leading a team of 34.
  • Led my HTHHC team to achieve 2 years of no missed shifts
  • Recognized by Home Care Pulse as Preferred Employer and Preferred Provider for outstanding performance with both clients and employees.
  • Consistently maintained high customer satisfaction ratings.
  • Consistently maintained high employee satisfaction ratings.
  • Created highly effective new programs that significantly impacted efficiency and improved operations.

Timeline

Sr. Operations Administrator - HR

FedEx:Ground
09.2024 - Current

Operations Administrator II - HR

FedEx Ground
09.2023 - 09.2024

Package Handler

FedEx
05.2023 - 09.2023

Homeschool Teacher

4Ms
02.2017 - 05.2023

CSC Representative

Farmers Insurance Agency
01.2013 - 12.2014

Business Owner

Here To Help Home Care
07.2012 - 02.2017

Laramie Senior High School

Similar Profiles

CREATE PROFILE
Kat Bailey